Hotbed Customer Service Agent PT GYE

Location:

Guayaquil, EC

You are getting closer to touching the sky! ✈️

We want you to be part of this exciting journey where you can grow and develop alongside a highly trained and diverse team that will accompany you to continue overcoming obstacles and reach your destiny.🎯

Hotbed Customer Service Agent PT – GYE

In this role you will perform and ensure excellence in service, providing an agile and timely treatment; in order to comply with the duties and responsibilities established in the operating manuals and the Comprehensive Management System.

Specific functions:

• To meet, guide and direct the passenger at each point of contact, in accordance with the provisions of the procedures; in order to guarantee that the operation of the flights is handled safely and thus obtain quality in the service.
• Ensure excellent customer service, through the satisfaction of the needs and requirements of the same; in order to ensure the continuous improvement of the organization.
• Support the Supervisor, Lead Agent or other collaborators, in case of delays, interrupted flights, overbooking or cancellations, performing the duties assigned; in order to ensure the continuous improvement of the organization

Check- in / the requirements to address:

• Required work experience: 6 months of experience in service and customer service companies.
• Completed high school.
• Language: English B2 – essential

Vacancy: Guayaquil, Ecuador

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