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Avianca closed the 2022 more than 24.6 million passengers transported in more than 187 thousand flights and inaugurated 21 direct routes.
Aligned with her purpose to be a ‘Avianca For Everyone’, the airline shared its main milestones of the 2022, reflected in key projects such as strengthening connectivity and personalizing the travel experience of its customers.
An optimized and efficient operation to connect the region
Avianca closed the 2022 transporting more than 24.6 million travelers, with the operation of more than 187 thousand flights. Currently, the airline offers operation in 24 countries with more than 125 routes, more of 3.800 flights per week and more than 650.000 chairs weekly available to your customers.
Last year Avianca reactivated its direct operation from Bogotá to the United Kingdom with 14 weekly flights to London and carried 244 clients on the first flight that marked the beginning of the entry of Colombians and Peruvians to this country without the visa requirement.
Regarding punctuality, Avianca consistently ranked in the 10 top positions of the most punctual airlines in the world during 2022.
A personalized customer experience
Avianca launched its onboard sales program, more than 40 drink options, snacks, combos and comfort products for your domestic flights in Colombia and Ecuador and international within America. What's more, the airline invited entrepreneurs from Colombia, El Salvador and Ecuador to be part of this project to further expand the local flavors available.
Leadership in their business units
At 2022, Avianca Cargo consolidated itself as the first CEIV Fresh certified airline in America, In addition to expanding its presence in the market by growing more than 25% (vs. 2019) in its direct operation from Miami to the south of Latin America. The company also awaits the arrival of 3 a 4 A330 P2F aircraft for 2024, with which it will continue to strengthen its cargo fleet.
For his part, the loyalty program LifeMiles reached more than 11.4 million members and reduced by a 41% the requirements to achieve Elite status, offering its members the possibility of enjoying the products and services of more than 500 commercial allies.
Social and environmental commitment with results
At the close of 2022 the airline compensated about 98% his carbon emissions in its operation in Colombia and relied on technology focused on climate action so that its clients can also learn about and voluntarily offset the emissions from their flights. in addition, Avianca continues to be the best positioned airline in climate change management (Carbon Disclosure Project).
The company also maintained sustained and joint work with its social allies through Banco de Millas. By donating miles, this social program Avianca and LifeMiles, will continue to support vulnerable communities and people to improve their quality of life and contribute to their development, in addition to fulfilling the dreams of boys and girls in Colombia and the continent.
2023: a year of consolidation
Avianca continues to demonstrate its leadership in the region with the implementation of innovative projects and the development of a strategic and sustainable operation, in addition to the support of its service through the continuous improvement of its operational indicators and customer service. At 2023, the airline will continue working on key initiatives such as the consolidation of Grupo Abra, the completion of your fleet reconfiguration process, the optimization of its customer service processes and the consolidation of its cargo business.
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