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Avianca Holdings was recognized as the best airline in South America, obtaining the 5 maximum rating stars according to APEX.
Within the framework of the celebration of the 100 years of Avianca, the company was recognized by APEX 2020 como ‘La mejor aerolínea de Suramérica’ con una votación de casi 1.2 million travelers and 'a five-star airline', distinction that only about 13 airlines of the world have it.
Using a five star scale, more than a million flights were rated by passengers in nearly 600 airlines around the world between 1 July 2018 and the 30 June 2019. Travelers gave anonymous ratings in five subcategories: seat comfort, cabin service, food and drink, entertainment and wifi.
Other airlines within this category that are 5 stars are:
- Air Astana
- Air Tahiti Nui
- Alaska Airlines
- Avianca
- Bangkok Airways
- Copa Airlines
- Hawaiian Airlines
- JetBlue Airways
- Kuwait Airways
- Middle East Airlines
- Royal Brunei Airlines
- Virgin Australia
- Vistara
The future of Avianca
During 2020, the company will continue executing its transformation plan for the benefit of its employees, customers, allies and shareholders, concentrating on four strategic pillars: Avianca people, financial sustainability, customer commitment and operational excellence.
The company continues to work to be highly efficient and operate as customers expect: with flights on time and with your luggage at destination. Significant progress has been made in this pillar, such as improving your punctuality indicator in 20 points.
This year, Avianca will continue to work jointly with the players in the aeronautical sector to consolidate the 'golden triangle', which means constant coordination for the benefit of passengers and development of the regions where the airline operates.
Fortalecer los hubs de Bogotá y San Salvador, key to an efficient and profitable network
The airline strengthened its route network in order to benefit its passengers and offer them better options to connect with the world.
The decision to strengthen the Bogotá hub so that it becomes the most important air connection center in the region, due to its favorable geographical location, availability of staff and resources, as well as the confidence that the company has in the air development of the city and the country.
Likewise, in Central America, it will continue to position San Salvador as the main center of operations in the region to connect efficiently with the north and south of the continent.
new destinations
The company advanced a solid route plan, focused on three strategic points: increased flights from Bogota and some key cities, opening of new routes and reorganization of international connections.
A) Yes, the airline announced for this year the start of operations from Bogota to Porto Alegre in Brazil in the first half of the year, and subject to government approvals, it expects to cover flights to Toronto and a new destination in Europe and in the Brazilian market.
More frequencies and capacity increases
Avianca constantly evaluates its route network to allocate capacity on the most profitable and best-performing routes. A) Yes, from Lima will double its operation to Miami with 7 additional frequencies for a total of 14. From San Salvador, an additional frequency per week to Los Angeles will be counted for a total of 28.
For his part, from Bogota, its operation to Washington and Santo Domingo will be doubled. To Brazil, there will be seven additional frequencies to Sao Paulo and five additional frequencies to Rio de Janeiro.
To Aruba, travelers will have at their disposal three additional frequencies per week; and in high season the company will have seven additional frequencies to Orlando and Fort Lauderdale.
Likewise and in line with the trend of adaptation to market demand, Avianca hopes to expand its offer of seats in the Colombian domestic market, with the adequacy of their aircraft. With this decision, the company will be able to increase its offer and the number of passengers transported in Colombia.
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