For quarter toñthe consecutive, LATAM was chosen by passengers as the Best Aerolíthat of Sudamérich in the World Airline Awards of Skytrax.
La organizationón of qualificationsón of transportation toéinternational prisoner Skytrax announcementó within the framework of Paris Air Show 2023. In the opportunity, LATAM tooén receivedó a recognition as Best Aerol Staffínea in Sudamérica; It is úlast, per second toñthe consecutive.
The awards of Skytrax are considered as the “Aviation Oscarón”, and arouse great interestés of the industry. In this editionón, más de 20 million passengersás de 100 nationalities voted in the survey that was applied between September 2022 and may of 2023.
best aerosolíthat of Sudamérica
“We thank our clients for these important awards. We have focused on improving our products and services, and that is why we are very proud to offer the best experience toéevil of Sudamérica. Spaghettién, and máIt's important, I want to dedicate this awardón to our team. It's your tireless efforts, his unwavering dedicationón and its incessant búpursuit of excellence that has driven us to this notable recognition”, said Paulo Miranda, Vice President of Clients of LATAM Airlines Group.
While, Edward Plaisted, Skytrax CEO, añadió: “We are delighted to see LATAM return to the World Airline Awards 2023, and his ésustained success as Best Aerolíthat of SudaméRich and Best Aerol Staffínea in Sudamérica is a fabulous achievement for the LATAM community”.
Caring for the passenger experience
These recognitions are based on the role of different teams within LATAM concerned with delivering a careful and consistent onboard experience throughout the entire interaction process.ón with the brand, since the electionón of the flight until baggage claim.
In the case of LATAM, some of the relevant aspects in the matter that isán being cared for are:
- Renovationón of cabins and incorporationsón of new aircraft with a focus on comfort and quality of seats, along with the best entertainment system in the regionón.
- Service on board: return of delivery of the cutting serviceía on sun routeséstatic. Renovationón of food serviceón on regional and long-distance routes, adding attributes of local culture in gastronomyía and with sustainability at the center of the strategy.
- Empowerment and relationship programs with clients focused on empathyíand y personalizationón of each interactionón.
- Inversionón en digitizationón of customers' experience with éemphasis on technologyíself-service onesón inside and outside the airport.
