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The Quito Mariscal Sucre International Airport was awarded and certified with the 5 quality stars awarded by SKYTRAX as regional airport.
From London, United Kingdom and in a virtual ceremony, Quito Airport, Ecuador, has been certified today as a global regional airport of 5 stars by SKYTRAX, the international air transport qualification organization.
The rating of 5 airport stars is a mark of quality distinction for an airport, and honors the very high standards of product and personal service in the different evaluation categories in the airport environment. The Quito International Airport today becomes the only airport in the Americas to achieve the certification of Airport of 5 stars.
Quito airport has recently renovated the check-in area for national and international departures, including renovated shops and restaurants, renovated bathrooms and an impressive information desk for which the design is based on the traditional Ecuadorian dance around the “Chahuarquero”.
The check-in space also has a range of new seats with charging facilities, improved floors and flight information displays. The airport is also bringing a taste of Ecuador's vast biodiversity to the terminal with a variety of living walls and gardens planted between seating areas.. The airport access roads have also been tastefully landscaped and renovated in recent years. 18 months.
In the entrance areas, the main international food court is being renovated, and similarly, facilities are being revitalized with new interiors and facades. in the domestic sphere, the look of the shopping area is inspired by a local market square.
in the coming months, customers will find improvements in waiting rooms, new play areas for children and spaces for mothers and babies. For animal lovers, the airport has recently introduced several pet areas.
An important factor in the rating of 5 stars at the airport is the overall comfort and efficiency of the travel experience, which also offers a high standard in Quito. The airport offers excellent guidance and information systems through all parts of the customer journey, and this includes live security and immigration processing times, excellent transportation information guides and detailed maps and directories of service facilities, shopping and restaurants.
Staff service is above average for the region, and customers will find that most staff speak good English; this is high level for key frontline staff in stores and restaurants, and in security and immigration positions.
A particularly strong factor for Quito is the cleanliness and presentation of the terminals, offering some of the highest standards outside of Asia and are close to international best practice quality levels for most customer touchpoints.
The first audit of the Quito Airport was carried out in November 2015, where he first obtained the category of 4 stars. Since then, The airport has received this award for four consecutive years, implementing a series of improvements in services articulated around the customer-focused “WOW Factor” to maintain this category. Since the opening of the Quiport airport, it has implemented a continuous improvement program that includes, among other inputs, recommendations made by SKYTRAX, which has allowed us to obtain the fifth star.
airports 5 stars
Next, the list of the 13 airports 5 stars of the world according to SKYTRAX:
- Quito International Airport – Ecuador
- Baku Heydar Aliyev International Airport – Azerbaijan
- Changi Airport – Singapore
- Chubu Centrair Airport – Japan
- Haikou Meilan Airport – China
- Hamad International Airport – Catar
- Hong Kong International Airport – China
- Incheon International Airport – Corea del Sur
- Munich Airport – Alemania
- Platov International Airport – Russia
- Salalah International Airport – Oman
- Shanghai Hongqiao International Airport – China
- Tokyo Haneda Airport – Japan
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When the airports open I need to travel to the US
They will have noticed the number of sanitary batteries (not quality, There is not much to blame them for in that.). The criterion is a sanitary battery (toilet and sink) for each 25 floating users (Social Security Recommendations for Workplaces and Human Trafficking), This Creole standard is not met.
Congratulations to the squad of UIO workers since it is not easy to keep such a large place in such good conditions..
Nicolas,
Could you tell us more or less when the Guayaquil airport will be open??
Thank you very much
Frank
Sorry, but there is not any specific date yet.