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Today I am going to tell you what kind of compensation you should receive if your flight is delayed or canceled international or domestic Ecuador. Reference photo
It can happen any day, anywhere and on any airline you flight is delayed or canceled, and for this the local aeronautical authority has prepared a series of measures that airlines must follow to protect and compensate the user..
Today in this post we will review the specific case of Ecuador, so if you are a reader from another country, I recommend you consult directly with the local aeronautical authority.
Compensation if the flight is delayed or canceled
Recently, This information was updated by the DGAC, so I thought it was important to share it with you..
First we must understand that delays and cancellations are not always attributable to the carrier., for example bad weather, but in other situations such as delay in the arrival of a crew, yes it is attributable, in this and other cases, Airlines must compensate passengers in the following way:
International flight compensation
| Reason | Compensation |
| Delay when starting the flight greater than 2 hours and less than 4 hours | The passenger has the right to a snack and free communication by the most suitable means, equivalent to a telephone call not exceeding three minutes, to the place of the passenger's choice. |
| Delay when starting the flight greater than 4 hours and less than 6 hours * | It must be provided to the user in addition to the above, foods (breakfast, lunch or dinner), according to the time. |
| Delay when starting the flight greater than 6 hours | In addition to the above, Airlines must provide accommodation and transportation if it is necessary to spend the night., Or refund (immediately if you are not in your usual place of residence), at the passenger's option voluntarily agrees to prolong the wait when the passenger, unless the passenger foresees that the flight will take place within a reasonable time and cover the 25% of the cost of the unfulfilled section. |
| Ticket oversale | If an agreement is not reached with the passenger, the airline must compensate with a minimum sum equivalent to the 25% of the unfulfilled journey, payable in cash OR in any other form accepted by the passenger; for which the net value of the ticket paid will be multiplied by the relationship between the distance of said journey over the total distance. |
| Transits and connections | The above compensations will be applicable to passengers in transit or connection who cannot continue their trip for reasons attributable to the carrier.. |
| transportation interruption * | If the passenger does not opt for the refund of the proportional part of the uncovered section, You have the right to compensation for the delay suffered until the resumption of the trip according to those considered for delay in the start of the flight.. |
| Cancellations * | When the air carrier decides to cancel the flight with the passenger having a confirmed reservation, without having refunded the net value of the ticket, nor would a replacement flight have been obtained for the same day, lodging and transportation expenses will be covered. What's more, if there is a delay before the cancellation of the flight, The passenger will receive the compensation provided in case of delay |
| Diverted Flights * | When the carrier must operate from/to an airport other than the one for which the reservation was made, must bear the transportation costs of the passenger from/to the second airport, either from/to the airport for which the reservation was made OR from/to another location close to the one agreed upon with the passenger. |
Domestic flight compensation
| Reason | Compensation |
| Delay when starting the flight greater than 30 minutes and less than 3 hours | no matter the cause, The passenger has the right to refreshments and free communication by the most suitable means., equivalent to a telephone call not exceeding three minutes, to the place of the passenger's choice. |
| Delay when starting the flight greater than 3 until 4 hours * | In addition to the above, food must be provided to the user (breakfast, lunch or dinner), depending on the time of the event. In addition, you will be given a special discount on 10% when purchasing your next ticket. |
| Delay when starting the flight greater than 4 hours * | In addition to the above, airlines must provide accommodation, if necessary, and cover transportation costs, The refund (immediately if you are not in your usual place of residence), at passenger's choice, unless the passenger voluntarily agrees to prolong the wait when it is foreseeable that the flight will take place within a reasonable time and compensate with the minimum amount equivalent to the 25% of the value of the missed route. |
| Ticket oversale * | If an agreement is not reached with the passenger, The airline must additionally compensate with a minimum sum equivalent to the 25% of the unfulfilled journey, payable in cash, Or in any other form accepted by the passenger, for which the net value of the ticket paid will be multiplied by the relationship between the distance of said trip over the total distance. |
| Transits and connections | The above compensations will be applicable to passengers in transit or connection who cannot continue their trip for reasons attributable to the carrier.. |
further, in cases of overselling, flight cancellation or delay of more than one hour for reasons attributable to the operating airline; Users of domestic flights may request endorsement of their ticket to travel on another airline confirming the Passenger Protection Agreement signed and according to the availability of spaces and schedules..
Too, I leave you a tutorial on what to do if your flight is canceled:
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Good Morning,
I am an elderly person. The last day 13 In June I had a flight scheduled on the GYE-FLD-ATL route to attend my granddaughter's wedding. The flight was canceled due to weather problems at the Fort Lauderdale airport., where I had the stopover before arriving in the city of Atlanta . The airline promised to return the full value of the ticket at that same moment., However, since it had been purchased through the RUMBO.ES website, they returned the entire ticket to them.. Now I make the claim to RUMBO and they tell me that the airline has NOT returned the values but only for the GYE-ATL route and not for the return flight. (How was I going to return if they never shipped me??). I have sent the refund vouchers for the full payment that SPIRIT has made to RUMBO, but they don't give me a solution. The RUMBO company where the ticket was purchased (online) is in Spain (It was my daughter who lives in Madrid who managed the purchase through this company). To which instance should I appeal?? What are each of the companies involved in this flight obliged to do?? I need an immediate refund of my entire ticket, bought with a lot of effort from my retirement payment in Ecuador.
The problem is that you did not make the purchase in Ecuador., but in a company in Spain, in doing so, You would have to take legal action there., here in Ecuador I don't see many instances to do it. I'm sorry, but for now I recommend you insist until you get the return you expect.
Hi Nicolas, The query is the following: Buying a direct flight, and the airline decides to cancel the route and reschedule the itinerary, what happens there? In this case it is the Gye-Cartagena route; When they launched the frequency, make the purchase to fly in October, and now I have a flight with a stopover via Bogotá. “It's like the Gye-New York direct route, cancel it” by making the direct purchase and send it via Bogotá. What originated is With Avianca.
Some compensation is received?
Best regards from Machala
Hi Eduardo, if you were notified of the itinerary change in advance, no compensation applies. It would be different if on the day of your flight they canceled it just then..