We review the updateón to the rights of travelers in Ecuador and the compensationón to receive when canceled, delay or there is overbooking of a flight.
This is one of the concerns más big readers and followers of the blog and that this 2024 The table of conditions for receiving compensation in case of delays has been updated, cancellations and others that may normally occur while we move in the service toéreo.
It is important that, all travelers, always know your rights and obligations, to theí to be able to have knowledge of cóhow to act in the event of an eventual event such as those mentioned, which are bread and butteríoh and of course, alter our travel plans.
Make up for itón in the face of delays, cancellations or overselling
First we must say that, the aerosolsíairlines do not delay or cancel their flights to bother us if it is not the last thing they want to do, since they incur additional expenses that alter their operations and generate a bad reputation.ón. nothing is perfect, happens to anyone: bad weather, a tornado, ash volcánica, aircraft failureóno disease of someún crew, this and máyes it can happen, but when it happens, passengers are protected.
Of course, not everything is attributable to the airínea, That is why we must know our rights and whaté we must complain whení happen. LaguíThe user of the DAC specifies that unforeseen causes not attributable to airíneas son:
These are causes beyond the normal development of the carrier's activity that prevent the flight from taking place or delay its initiation.ón, how meteorol causesólogic, failures técons not corresponding to the scheduled or routine maintenance of the aircraft or caused by passengers or third parties at the time of the flight, ground support equipment failures.
Make up for itón ante cancelación, overbooking or delay on international flights
| Reason | Make up for itón |
| Delay when starting the flight greater than one (1) hour and less than (2) hours | The passenger has the right to a snack and a communicationón free in the middle más idóneo, equivalent to a phone callóonly one that does not exceed three (3) minutes, to the place of electionópassenger number. |
| Delay when starting the flight greater than two (2) up to four (4) hours: | Además of the above, should beá provide the user with food (breakfast, lunch or dinner) themselvesún the time of the event. Además, will be deliveredá a special ten percent discount (10 %) when purchasing your next ticket. |
| Delay when starting the flight greater than four (4) hours: | Además of the above, the following must be provided: accommodation if necessary, cover transportation costs, immediate refund unless the passenger voluntarily agrees to extend the wait, when it is foreseeable that the flight will take place within five (5) días subsequent to the fact and compensate with the sum mínima equivalent to twenty-five percent (25 %) of the value of the missed route. |
| Ticket oversale | The carrier toéprisoner dutyá compensate the passenger with a sum mínima equivalent to twenty-five percent (25%) of the value of the missed route, payable in cash or any other methodéall offered by the operator toéprisoner and accepted by the passenger in the following cases:
For the purposes of determining the value of the journey subject to compensationón, multiplyá the net value of the ticket paid for the relationshipón between the distance of said journey over the total distance. |
| Tránsites and connections | The above compensations beán applicable to passengers in transit or connectionón who cannot continue their trip for reasons attributable to the carrier. |
| Interruptionsón of transportation | In cases of interruptionón of transportation, If the passenger does not opt for the refundón of the proportional part of the price corresponding to the uncovered section, you will be compensatedá the delay suffered until the resumptionón of the trip. |
| Cancellations | :In cases where the carrieréprisoner decides to cancel the flight with the passenger having confirmed the reservation, without the net value of the ticket having been refunded or a replacement flight having been obtained for the same day.ía, will be borneán lodging expenses where it is necessary to spend the night and transportation. |
| Diverted Flights * | When for reasons attributable to the carrieréreo, This must operate from/to an airport other than the one for which it was carried out.ó the reserve, dutyá bear the user's transportation costs to/from the second airport, either from/to the airport for which you madeó the reservation or from/to another nearby location agreed upon with the user. Así same, if this is the case, should beá provide accommodation and foodón until the flight resumes. |
Make up for itón in the face of delays, overbooking or cancellations for domestic flights
| Reason | Make up for itón |
| Delay when starting the flight greater than two (2) hours and less than four (4): | The passenger has the right to a snack and a communicationón free in the middle más idóneo, equivalent to a phone callóonly that they do not exceed three minutes, to the place of electionópassenger number; |
| Delay when starting the flight is greater than four (4) hours and less than six (6) hours: | It is dueá provide to user, además of the above, foods (breakfast, lunch or dinner), themselvesún the hour and a ten percent discount (10 %) of the value of the ticket for the próxth trip, unless the flight delay is caused by weather conditionsóadverse events or force majeure declared by the Managementón General of Aviationón Civil. |
| Delay when starting the flight is greater than six (6) hours: | Además of the above, the carrier mustá compensate the passenger with the following: twenty five percent (25 %) of the value of the unfulfilled journey or a greater percentage of crédate determined by the airlineínea, in cash, voucher o el méall más idóneo who manages the airínea; provide accommodation in cases where it is necessary to spend the night and travel expenses; immediate refund under the m mechanismás idóneo determined by the operatorécriminal unless the passenger voluntarily agrees to prolong the wait when it is foreseeable that the flight will take place within five (5) días subsequent to the fact. |
| Ticket oversale * | If boarding is denied due to overbooking, the user having confirmed reservation andéshowing up promptly at the airport, the carrier toéprisoner dutyá provide the user's trip to their final destination on the next flight that has available space from the airline itselfínea, on the same date and route. In case of not having a flight, the carrier toéprisoner dutyá make the necessary arrangements on your own, for boarding the user on another carrier toéprisoner as soon as possible. further, The operator must provide compensationón of at least twenty-five percent (25 %). A ningúIn case the carrieréprisoner may charge an additional fee to place the passenger on another flight. |
| Tránsites and connections | The above compensations beán equally applicable as pertinent to users in trásite or connectionón who cannot continue their trip for reasons attributable to the carrier. |
The carriers toéconvicts reimburseán to users the cost paid for the ticket in the proportional part not made of the trip or the entire amount paid for the ticket if the flight no longer has a reasonón to be in relationshipón with the user's initial travel plan. In the event that the trip has started and cannot be completed on a stopover, the operator to más refund dutyá provide a return flight to the first departure point as soon as possibleás ráI ask for possible.
The aforementioned refund will be madeá for the entire fare paid regardless of the type of ésta.
Deadlines for reimbursement, They depend on the payment method with which you purchasedó the ticket, regardless of the means of purchasing the ticket toéreo, as follows: cash payments refund time within fifteen (15) días from the request; for credit card paymentsédito and déThe refund time is within thirty (30) días from the request.
