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Today we will talk about what overselling air tickets is and whether this airline practice is legal or not for the benefit of the passenger.. has it happened to you?
All national or world air transport travelers have rights, obligations and compensation in case of delay, cancellation and also, surplus.
Faced with this doubt and claims on social networks that have been generated, I thought it important to clarify some concepts and review the legality of this action that several airlines carry out on certain routes and airports. we start.
The overselling of tickets
Airline overbooking is a common practice in which companies sell more tickets than there are available seats on a flight., with the expectation that some passengers will not show up. This allows airlines to maximize revenue and fill flights that would otherwise leave with empty seats..
Is overselling legal?
It is legal for airlines to overbook flights in the USA, About America and many other countries. Nevertheless, airlines are required to compensate passengers who are involuntarily denied boarding due to overbooking, as established by the Department of Transportation (DOT) of the USA. Compensation offered may include cash or vouchers for future travel. What's more, passengers should have the option to cancel their trip and receive a full refund if they choose not to accept the compensation offered.
Nevertheless, It is worth noting that airlines are encouraged to avoid overbooking by using tools such as historical no-show data and overbooking algorithms., and to have a clear and robust overbooking policy.
Oversold in Latin America
Overbooking on airlines is a common problem in Ecuador and South America, as it is in many parts of the world. This occurs when an airline sells more tickets for a flight than available seats., hoping that some passengers will not show up or be willing to take a later flight.
One of the main reasons for overbooking is that many flights are often overbooked to accommodate last-minute bookings or changes in travel plans.. This can lead to situations where passengers are stranded at the airport without a seat on the desired flight..
Another contributing factor is that many airlines in the region do not have strict policies to prevent overbooking or do not enforce them effectively..
To mitigate the effects of overbooking, some airlines have implemented policies such as offering incentives to passengers who are willing to take a later flight or providing coupons for future flights. Nevertheless, many passengers still feel that these measures are not adequate compensation for the inconvenience caused by overbooking.
Usually, although excess reserves are a common problem in Ecuador and South America, can be a major inconvenience for affected passengers and can damage the reputation of airlines in the region. It is important that airlines implement stricter policies and better compensation to ensure passengers are not left stranded and their travel plans are not disrupted.
What does the regulation say?
Here it is important to know that each country has its own regulations regarding delays, ticket cancellations and overselling, so I recommend you consult with your respective aeronautical authority on this point in case you are affected by one of these events.
In the particular case of Ecuador, these are the compensations that an air transport user has in case of overbooking:
What should you receive if your flight is delayed or canceled??
https://youtu.be/41AM-gUBRUA
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What is the law that protects the airline in overbooking issues in Ecuador??
There is no law that says they can do it like there is no law that says they can't do it..