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A few days ago a passenger fell asleep and woke up in Galapagos Instead of arriving in Madrid by connecting Guayaquil from Bogota, What could have happened?
Surely everyone has already read the surprising and strange news that a Spanish citizen traveling from Bogotá, Colombia to Madrid with a stopover in Guayaquil, He suddenly woke up on the Enchanted Islands, But surely you have also wondered how this situation could have arisen?.
UPDATE 14-07-2018:
The Commercial Court of Palma dismissed the claim of the passenger who stated that he fell asleep on a flight from Bogotá with a stopover in Guayaquil to Madrid and mysteriously, woke up in Galapagos. in demand, the passenger demanded that the airline, It is unknown what it was, give you some back 5.000 euros of the purchased ticket.
This version did not convince the Magistrate, mainly because of the strange fact that the passenger could have remained asleep in his seat, despite the fact that the crew verified the disembarkation of the passengers and that the cleaning staff also entered the plane to carry out their tasks. The ruling indicates that there was no negligence on the part of the airline and therefore, there is no financial responsibility for what happened.
Despite this, The passenger may appeal this decision.
Continue the post…
The first thing they are going to ask me is, What airline did it happen on?? Read answer, It has not been made public and I do not know, but by connecting points and airlines that operate on each section it could be deduced which one was. Surely due to judicial issues it will not be known, since this case is in a court in Spain where the affected passenger is demanding that the airline that generated this problem pay him for the return ticket from Galapagos to Madrid.
This is totally a rare occurrence., but it's not that strange either, although I do think that only. More than once, passengers have taken the wrong flight and "woke up" to a destination very different from the one they expected., but a case of he fell asleep, no one woke him up and he appeared in another destination, I dare say that it is unique, but that does not necessarily mean it is good for airline processes..
I was encouraged to write this because of the great impact it has had on social networks and questions that you have asked me about who is to blame and why it happened.. Let's try to answer:
What happened?
The passenger arrived in Guayaquil on an international flight from Bogotá on airline X, when it is an international flight there are 3 options for passengers on board.
- The first is that the passenger has Guayaquil and another domestic destination as their final destination., so you will have to get off the plane, do migration, customs and leave the terminal and, depending on the case, check your suitcase again or go home.
- The second is that the passenger continues on the same flight to another international destination., so you won't have to get off the plane, this is not the case, since the flight had its final destination Guayaquil and did not continue to another country.
- and the third, the passenger had an international connection, so you only have to carry out the transit passenger process, which is to go through security filters and approach the departure lounge of your next flight. This is what the passenger had to do.
Now that we know what the passenger had to do, Why didn't he wake up or was he woken up?? no one saw it? what happens when a flight lands?
When an international flight lands at its final destination, the entire flight crew disembarks the plane, more so if it does not continue to another destination as is this case, and airline ground staff and cleaning staff immediately enter.
This cleaning staff goes position by position cleaning and vacuuming all the garbage left by passengers from the previous flight, they change and take out the duty free magazines, since this plane would later fly a domestic flight, so it is not necessary. They go chair by chair and no one saw it?
Ground personnel also inspect the plane and even flight personnel. AVSEC security gets on the plane, so this whole story is getting weirder and weirder. I believe, that no matter how tired you are, with all the noise, passengers hitting your seat back you would surely wake up, but this passenger, NO.
The itinerary or the time that passed has not been explained in detail., but flights to Galapagos from Guayaquil take off approximately from 8 am until noon, so the flight from Bogotá must have arrived in that period of time, landed, have been cleaned, reviewed by staff, moved from the international sleeve to the national sleeve if applicable and ready for the flight to Galapagos.
Once the plane is ready, new ones are uploaded cabin crew and pilots, who again check the cabin and that everything is in order, Did they also not see that a passenger was already on board?, being that the boarding had not yet begun? VERY RARE.
Even rarer and even more "lucky" was the passenger who never had any of the new passengers going to the Galapagos need to wake him up and tell him that he was asleep in the seat pre-assigned to another., Good luck the flight wasn't full!
The passenger never woke up? Or at some point did you open your eyes and listen to the crew's warnings?? We don't know and I don't know if we will ever know..
So what happened?
Leaving behind all the strange situations or doubts that this very special event generates, what happened, I pass, there is a demand, I assume witnesses and a trial, but it also raises many doubts about the processes.
Let no one see it, It's also weird, If they saw him and did not wake him up out of respect knowing that it was an international flight and everyone had to get off, down. The airline's processes failed and no one noticed, an event that should not happen and should never happen.
If a passenger boards another flight by mistake, it's fine, can happen and happens, but in the eyes of so many people no one has seen it, sure will make whatever airline, Improve your processes so it never happens again.
There is no obvious security risk or breach, whatever it is, The passenger was inspected by Bogotá security filters, but it is an inconvenience for the passenger for a fact so worthy of Ripley.
What if the passenger camouflaged himself in the seats like a chameleon?? Can be, because of the speed with which things happen in aviation, it could happen that it went unnoticed. Too, The passenger in his deep sleep could have slipped and remained on the floor where they cannot necessarily be seen and within this semi-consciousness that fatigue generates., when someone told him something, He thought he was still on the flight from Bogotá without noticing the advertisements that said: «Welcome to the flight to Galapagos» (It is not known if he arrived in Baltra or San Cristóbal..
Any sleeping or painkiller pills?? It could also have affected.
This is what could have happened, but many doubts remain as to how such a rare event that requires so many variants to happen, it was given.
I hope it clarifies and you know all the details, that we are all dying to know.
Don't fall asleep!
This passenger fulfilled the dream of many, get on a plane and wake up in a dream place, but without hotel, budget or immigration control of Galapagos, I couldn't have stayed. Imagine how scary it must be when you are flying to Paris and you hear them say welcome to Damascus., I'm sure we would all scare them.
There is a lesson in this, is always being attentive, not only if you fly, even on a bus it can happen to you ?.
Would it happen to you?
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A couple of years ago KLM did AMS-BOG-CLO-AMS. An acquaintance came from AMS to CLO, Cali, There was a change of crew but the connecting passengers did not get off the plane, She fell asleep and never got off in Cali, When he woke up he was heading to Amsterdam again., entered a shock, but the crew behaved wonderfully, they moved her to a seat in FC, then in Amsterdam, The police approached her and they tested her to find out if she had been drugged., and they paid for a hotel until the next flight to Colombia.
Wow, I never thought something like this could happen. Thanks!