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Do you need to reschedule or change a flight with Avianca? Here I tell you about the new airline tool and how to do it.
As part of the digital transformation process of Avianca that had to be accelerated as a result of the pandemic and the need to manage the requirements of millions of customers, the airline enabled a new self-management functionality, this time to reschedule flights.
This alternative seeks to provide greater autonomy to customers, so that every time a flight is modified or canceled due to involuntary changes in the airline - restrictions associated with pandemic conditions, climatic effects, among other reasons-, passengers can assign a new date to their trip without having to call the call center or go to the physical contact points. This option will not be enabled when the traveler decides to modify or cancel their flight for other reasons..
A) Yes, When the traveler is notified of the modification or cancellation of his flight, he will be able to accept or change the alternative suggested by the airline, in a process that takes less than three minutes, from digital channels enabled for this purpose.
How to reschedule the flight?
Customers can make use of the service as follows:
Through the email where you are notified of a change in your itinerary, by entering the mobile application or in avianca.com in the "My Trips" sections, "Protection measures for travelers" and in the bell of our "Notification Center".
- First click: Review the original affected itinerary.
- Second click: Choose the most convenient alternative for the passenger.
- Third click: finalize the rearrangement in the "save and continue" button.
The re-accommodation service will allow any Avianca traveler to make modifications in:
- Reservations with one or more passengers
- Itineraries operated by Avianca Holdings (AVH)
- Reservations with ticket issued
- Reservations that flew the outward journey and have yet to fly the return
- Itineraries with loss of connection that have not started their trip
- Reservations redeemed with LifeMiles miles
- Bookings created by a travel agency, through the website or in-person points
It is important to note that the accommodation alternatives offered may or may not generate compensation depending on the policy and regulation of each country..
In the following cases, customers will not be able to make their rearrangement from Avianca's digital service and must do so from the traditional channels offered by the airline:
- Group booking
- Reservations that after the impact have already been managed by a service agent in the Call center, Airport or travel agency
- Reservations that have already started their flight or that are in connection point
- Journeys with other airlines
- All routes that have not had changes in the reservation or that have been canceled without an alternative to rearrangement
- Passenger reservations who have previously requested the Avianca Voucher
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Good morning, yes, I already rescheduled the flight because the girl's permits were wrongly done, I must pay a penalty? Thanks
If the system let you reschedule and they didn't charge you anything at that time, I would think you're ready.
Hello, good afternoon, I am Venezuelan and I live in the Dominican Republic and I have a work visa, I bought my ticket to Mexico in October 2021 and now in January they just said that they will start asking for visas to enter, What I can do? on the avianca page it won't let me change the flight date or anything else
You could apply for the visa.
But my flight is 16 February and there are still no appointments to apply for that visa and there is no way to change the day of my flight, Do you think that this process if it takes me time or is it very long?? I have planned my vacations for a long time and this changed my plans too much
Try to call Avianca or communicate with their social networks.
Good evening, I bought a ticket on a cheap search engine page but I misplaced the travel date, the tickets are definitely lost or something can be done? I'm still within 24 hours of purchase
Contact the website where you bought the ticket urgently.
How can I reschedule a ticket from Colombia to Nicaragua?, due to missing the flight due to lack of the COVID PCR test.
Try the option indicated here or by contacting your airline directly. Do not forget that the changes without penalty depend on the fare you purchased and if the airline still allows this type of change due to COVID issues..
Hello, do you know if it is allowed to change from fare m to fare s when rescheduling my flight?. or do I have to continue for the same rate already agreed
You must use the same rate or higher.
Please want to change flight date
You can do it on the airline's website by following the steps indicated here.
Nicolas , You start to self-schedule your flight and when you are reaching the end of the process the page tells you "we're sorry, you should go to a personalized advisor.", so with the change of dates in the office they charge you $67.000, what theft. and the rate adjustment is almost 50% of the original cost of the tiket.
Who defends Avianca users??
They are robbing us from the front
Hello Jose, I understand your annoyance, but your frustration you should take it out on the airline, not with me, I only publish news and information from the industry, so I have erased the expletives. About your question, If you are in Colombia you can turn to Aerocivil so that they can advise you on how to file actions against what you consider to be unfair or that has violated your rights as a user of air transport according to the previously purchased rate.
Today I wrote to Avianca for the last time, then I'll go with the super quartermaster. I was positive for covid and for a month I have been asking for my trip to be rescheduled on all channels, it has been impossible.
Not through social networks?
The same thing happened to me, I cannot collect the money and the bonus is not enabled on the web, they send me to WhatsApp where a machine that sends you back responds.
In the section of my travels – flights affected, I insert my reservation number and it tells me that it has already expired since the flight was months ago and due to COVID-19 it was canceled. How can I buy a new flight by “paying” with the voucher I have??
You would have to do that in an office or in the call center.
If I change a date trip and the rate is higher than the one I canceled ,I can change it and do the
Payment at the airport or a few days later, thank you
No, You must make the change on the website and pay the difference in the rate online at that time.
And from Bogota to Manizales. For this sunday. It will be possible ?…
Search the airline's website
I need to reschedule my affected flight
You can do it on the airline's website with the reservation code.
I also have to reschedule my flight and I go to the page and it sends me to other pages and it does not give me the flight options and I cannot communicate by phone
Hello, Luz, with the reservation code on the airline page, you don't have the option to do it?