What to do if your flight is canceled?

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What should you do if you flight is canceled? I leave you a guide so you know how to act in this situation. 21st Century Photo Diary

An endless number of situations can occur in the operation of a flight that leads to the airline having to be forced to cancel a flight.

logically, This is the worst scenario that as a traveler we can face, totally altering our travel plans. ride.

What to do if the flight is canceled?

I have also prepared this explanatory video on what to do in case of cancellation:

We must first understand that there are several types of reasons why a flight can be canceled as an example:

  • Technical problems
  • aircraft damage
  • Bad weather
  • Geological events such as earthquakes
  • Non-operational issues such as political factors
  • Others

From here, we can define that there are some factors that are known as attributable or not attributable to the airlines and that will mark the responsibility that they will have with their passengers.

  1. Keep calm (if you are at the airport and you get excited, airline agents will not be able to do their job and remember, they just want to help you).
  2. If it happens at the airport, immediately approach the airline staff so that you can find space on the next available flight before everyone else.
  3. Have your travel documents and reservation code at hand.
  4. Do not leave the airport until you have resolved all your travel needs.
  5. If the cancellation is sent to you by email, Enter the airline's website as soon as possible to see the available options and thus be able to reserve your seat before others affected.
  6. if necessary, seeks help from user service personnel of the General Directorate of Civil Aviation, who can better inform you about your rights and obligations.

on the flights, the passage is an air service contract that gives us rights and obligations as users, Therefore, the airlines must comply with the conditions established in the current local legislation..

In the event that the cancellation of the flight is the responsibility of the airline, for example aircraft damage, it must offer all possible options to the user to be relocated on the next possible flight to their destination or offer the option of full refund of the purchased ticket.

Instead, if the cancellation is not the fault of the airline for example due to weather problems where the company has no control, this will provide the necessary options to users to reprogram, but without additional benefits such as food voucher.

Compensation

In both cases, after the passenger has chosen one or the other option, may also receive the respective compensation that the current local regulation or the airline's country of origin, without also ruling out that other extra compensation options may be required or provided such as hotels, food, transport, etc.

This topic is very important, given that, for example, within the European Union the options to compensate users are very wide, while in other countries users could be less benefited.

Remember that this is very similar to the case that a flight is delayed.

Anticipation

The airlines will do their best to notify you as soon as possible of any changes to your trip., but this does not mean that last minute changes can be made even when you are at the airport., so it is advisable to always be aware of the status of your flight with the company in which you are going to fly.

Has your flight ever been canceled? Tell me how was this experience and what options did the airline give you.

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4 comments on “What to do if your flight is canceled?”

  1. Once I was stranded in Lima and since it was canceled due to weather conditions, Avianca told me that I had no right to anything, They only rescheduled the flight and I had to pay for the hotel, because there were no flights for the same day.

  2. Please note that they must remain calm because they come like crazy to yell at us and because we want to help them, their anger does not allow it. Even because of their anger we have had to classify them as disruptive and the ticket is canceled.