Today we will talk about the well -known Síndrome de «the worst aerolínea of the world», but ¿of whaté it is about? I invite you to read the following lídenies. elconfidencial.com's photo
This post they seeía long time ago and once más is generated thanks to your comments and complaints of users on social networks that often climb to the point of becoming viral.
¿From whaté We will talk today? About perceivedón of transport users in the varied situations that can be found with a flight and classificationón that these give to the airlineíneas in different situations around customer service.
The worst airlineíline of the world
¿There is an airlineínea that can take this tíleakage? Even if they don't believe ití There is a ranking of the worst that Airhelp publishes it, but this is not the point of this post, everything is subjective.
By saying subjective I mean that the experience of one passenger to another can vary drástatically from one flight to another. As a context to this idea is that a traveler can fly from the city of MéXico a Lima With an X AerolíNEA and have a pleasant experience, while another user on the same route and the same airlineíNea could have had the worst experience of his life with a DíA of difference.
With this péSima experience users dedicate (and in all his right) to claim or show their annoyance by all possible means. This claim in many cases with the message: «They are the worst airlineíline of the world».
Apart from theí There is a ranking where they put the worst airlineíNeas for qualificationón of the user, does not take away from the fact that saying that phrase comes from the hand of a positive or negative experience, don himselfún each caseá a lot.
This is why I useé The subjective word. A díI can fly in an airlineínea on any route and have a horror experience not only because cancel the flight, with Demore La operationón, don't get fair treatment by staff, do not arrive or lose your suitcase, They charge you for values that do not knowíAs or for the reason that is, But another person can instead have the experience más positive of your life.
Definitely, una situationón negative as cancellationón of a flight can go from bad to good with a good communicationón and treatment by the airlineíNEA offering PR alternativesáCotics for each case of users, but this does not always happen, Regrettably.
Are youí What have I called this fenóMen the síndrome de la «Worse airlineíline of the world» where a user's experience cannot be withoutónimo or a constant to beá así For all travelers, That's why generalizing in life is never good..
If we are más allá, complain Our rights as users está Very good and we must always do that we feel that these have been violated by any situationón, but let's not forget that we are equally responsible for knowing our obligations and that we must be aware of the details of our rate, arrive on time at the airport and be responsible travelers, Since having a good experience on a flight does not depend only on the airlineínea but of all the actors involved, even depending a lot on the climate, that no one can control.
Finally remember that the best airlineíline of the world, for another user it can be the worst and the worst of all, is the best for another passenger, So respecting the opinionón of the other is a good recommendationón to close this post.
For you, ¿cuál is the worst airlineínea of the world and whyé?
For me the worst airline in the world is Avianca. before pandemic, when I flew often, their flights between Guayaquil and Bogotá were always delayed. Sometimes they called me the day of the flight to tell me about the time change and other times I experienced it in El Dorado.
Thanks for your input.
There are countries where customer satisfaction or dissatisfaction is measured statistically and can determine whether an airline is better or worse than another in a certain aspect. Por Ej. punctuality is measured; attention in airports; ease of use of web pages; refunds; claims for lost or damaged baggage and those comments/claims x 1000 passengers for reference, gives a score that in that "item" qualifies it in a ranking. That method was used to demystify the “best or worst” airline comment in the world.
World. In this way, a passenger cannot generalize his appreciation but rather place himself in a context of many opinions and parameters.. I hope that in our midst, these metrics are also used and serve to eradicate the cravings of an individual passenger. Greetings
That would be excellent to have it and make it public. It should be an obligation to have these measurements in all countries.
Avianca is the worst. flight delays. lousy customer service.
And that is your point of view based on your experience, other people will say that the worst is another and so…