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Today we will talk about the well-known syndrome of «the worst airline of the world", But, what is it about? I invite you to read the following lines. elconfidencial.com's photo
I had been thinking about this post for a long time and once again it is generated thanks to your comments and user complaints on social networks that often escalate to the point of becoming viral..
what will we talk about today? On the perception of transport users in the face of the various situations that can occur with a flight and the classification that they give to airlines in different situations regarding customer service.
The worst airline in the world
Is there an airline that can take this title? Believe it or not, there is a ranking of the worst published by Airhelp, but this is not the point of this post, everything is subjective.
By subjective I mean that the experience from one passenger to another can vary drastically from one flight to another. As context to this idea is that a traveler can fly from Mexico City to Lima with an X airline and have a pleasant experience, while another user on the same route and same airline could have had the worst experience of his life with a day difference.
With this terrible experience, users dedicate (and in all his right) to claim or show their annoyance by all possible means. This claim in many cases with the message: “they are the worst airline in the world”.
Apart from the fact that there is a ranking where they put the worst airlines by user rating, does not take away from the fact that saying that phrase comes from the hand of a positive or negative experience, where depending on each case will vary a lot.
This is why I used the word subjective. One day I can fly on an airline on any route and have a terrifying experience not only because I cancel the flight, the operation is delayed, don't get fair treatment by staff, do not arrive or lose your suitcase, They charge you for values that you did not know or for whatever reason, but someone else may instead have the most positive experience of their life.
Definitely, a negative situation such as the cancellation of a flight can go from bad to good with good communication and treatment by the airline, offering practical alternatives for each user's case, but this does not always happen, Regrettably.
It is for this reason that I have called this phenomenon the “worst airline in the world” syndrome, where a user experience cannot be a synonym or a constant that it will be the same for all travelers., That's why generalizing in life is never good..
If we go further, complain Our rights as users it is very good and we must do it whenever we feel that they have been violated by any situation, but let's not forget that we are equally responsible for knowing our obligations and that we must be aware of the details of our rate, arrive on time at the airport and be responsible travelers, since having a good experience on a flight does not depend only on the airline but on all the actors involved, even depending a lot on the climate, that no one can control.
Finally remember that the best airline in the world, for another user it can be the worst and the worst of all, is the best for another passenger, so respecting the opinion of the other is a good recommendation to close this post.
For you, what is the worst airline in the world and why?
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For me the worst airline in the world is Avianca. before pandemic, when I flew often, their flights between Guayaquil and Bogotá were always delayed. Sometimes they called me the day of the flight to tell me about the time change and other times I experienced it in El Dorado.
Thanks for your input.
There are countries where customer satisfaction or dissatisfaction is measured statistically and can determine whether an airline is better or worse than another in a certain aspect. Por Ej. punctuality is measured; attention in airports; ease of use of web pages; refunds; claims for lost or damaged baggage and those comments/claims x 1000 passengers for reference, gives a score that in that "item" qualifies it in a ranking. That method was used to demystify the “best or worst” airline comment in the world.
World. In this way, a passenger cannot generalize his appreciation but rather place himself in a context of many opinions and parameters.. I hope that in our midst, these metrics are also used and serve to eradicate the cravings of an individual passenger. Greetings
That would be excellent to have it and make it public. It should be an obligation to have these measurements in all countries.
Avianca is the worst. flight delays. lousy customer service.
And that is your point of view based on your experience, other people will say that the worst is another and so…