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The airline Avianca presented the operating and service results for the beginning of the 2023, plus their projections for this year along with a special aircraft signed by more than 600 of his collaborators. Avianca press photo
From Maintenance Center –MRO– located in Black river, Antioquia, Avianca presented the results achieved in seven key areas in line with its business vision, that combines the best of its 103 years of operation with the flexibility of the modern low-cost world. The company also unveiled an airplane with paint alluding to the 'Todos Giving Everything' campaign, with which it recognizes and reiterates the commitment of its more than 12.000 employees, who have achieved that the airline has world-class indicators in the airline industry.
Operational and service achievements
- route network: More of 70 destinations in 24 American and European countries. We operate more than 4.100 flights a week with an offer of 730.000 weekly chairs.
- Airbus press photo We start a review of the most important news, with 94 years trajectory, there are more than 14 national and international destinations.
- Puntuality: before pandemic, the punctuality indicator (OTP – On Time Performance) It was from 78%. Today Avianca is the sixth most punctual airline in the world (Cirium 2022), with that indicator on 84%.
- Service: During the pandemic, the response time in Contact Center reached 16 minutes. Hoy, the team answers the calls in 2 minutes on average.
- Product: 24,6 million passengers in 2022. Now, more Latin Americans travel by plane. The A320 fleet went from 150 a 180 chairs, with a reduction of 15,35% in carbon footprint per passenger.
- Sustainability: Avianca takes care of Galapagos, therefore, returns recyclable waste to the continent to be used.
- Load: Avianca Cargo wants to put Ecuador in the eyes of the world. Therefore, is in charge of taking and bringing everything that Ecuadorians need.
- LifeMiles: Are already 11,9 million members of the most recognized loyalty program in the region. (Freddie Awards).
Special painting in honor of collaborators
The results achieved have been the fruit of the joint effort of more than 12.000 people. Therefore, in honor of his work, Avianca presented a plane A320 with painting alluding to the campaign 'Todos Giving Everything', which includes the signatures of hundreds of its collaborators. For a week, 8 experts from the Aeronautical Maintenance Center – Avianca's MRO made the new appearance of the A320 registration HK5318 a reality, that will fly from Colombia, its regions and all of Latin America. On your first itinerary, The 'All Giving Everything' plane will cover flight AV8475 on the Medellín route – Bogota.
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