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Avianca Ecuador will maintain the free protection plan until 30 of November of 2023 to guarantee the transportation of clients affected by the Equair closure.
In order to continue maintaining the stability of the sector and protecting customers from Equair so that they comply with their flight plans, had announces the extension of its passenger protection program by 30 more days, until Thursday 30 November of this year.
In that sense, The company maintains its protection options on standby and subject to availability at airports so that those customers with confirmed tickets until 30 of November can be relocated for free on Avianca flights that have availability.
Interested clients can request their protection directly at the airports, the day before your flight date or the same day it was initially scheduled.
“Avianca maintains its support for affected customers for another month so that they can complete their flights without setbacks.”. We will continue to put our capacity, equipo y operación a su servicio” manifestó Juan Francisco Ortíz, Country Officer de Avianca Ecuador.
Through the free protection plan for clients, The airline has mobilized at the moment 920 users at no additional cost, contributing to the stability of the Ecuadorian air system.
Avianca reminds that users who want to access the protection plan must consider the following information.
- Applies to customers with tickets or confirmed reservations between 1 of October and 30 November 2023.
- Free protection subject to space will be done in person at the airport the day before or on the same day of the flight.
- Spaces are subject to availability of chairs.
- Affected customers must present proof of their ticket or confirmed reservation.
- 23kg checked baggage and 10kg hand luggage will be allowed subject to space.
- No changes or returns apply.
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It's good that they are providing this service., It is a good hope for aerial recovery. A query, At the Quito airport I saw a Latam advertisement in the background announcing a new Quito-Santiago route with the A320neo, if I'm not wrong, is there any information about it?? Good post, Cheers.
Hello Joaquín, do you have a photo??