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Avianca Ecuador reported that it has protected free of charge 821 passengers affected by the closure of the airline Equair last september.
Behind the suspension of operations last Saturday 30 September airline Equair, Avianca through its free passenger protection plan, has mobilized 821 users at no additional cost, contributing to the stability of the Ecuadorian air system.
Under this objective, The company has arranged its capacity and its more than 600 collaborators to incorporate clients with confirmed tickets onto their flights between 1 and the 31 October, and thus fulfill your travel plans.
Interested clients can request their protection directly at the airports, the day before your flight date or the same day it was initially scheduled.
“We reiterate that our commitment to the country and the passengers remains firm., Our priority is users and maintaining a stable sector, despite the challenging context that Ecuadorian aviation is going through. “We are here and we will continue to put our operation at the service of the market”, said Juan Francisco Ortiz, Country Officer of Avianca Ecuador.
Avianca Remember that users who want to access the protection plan must consider the following information.
- Applies to customers with tickets or confirmed reservations between 1 and the 31 October.
- Free protection subject to space will be done in person at the airport the day before or on the same day of the flight.
- Spaces are subject to availability of chairs.
- Affected customers must present proof of their ticket or confirmed reservation.
- 23kg checked baggage and 10kg hand luggage will be allowed subject to space.
- No changes or returns apply.
If you are a passenger affected by Equair, I remind you that it is important that you have your ticket reservation physically printed to be presented to the airlines that are offering protection against the suspension of their operations..
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