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The airline Avianca Ecuador has offered protection options for passengers affected by the Suspension of Equair operations.
After the unexpected closure of the operations of the Ecuadorian airline Equair, The other Ecuadorian national airlines have announced their protection plans for passengers affected since the 30 September 2023 onwards.
concretely, In this post we will talk about Avianca who have spoken about the measures that each one will take to be able to support the national airline industry in the face of this complex panorama, that comes within weeks of busiest travel season of the year.
Avianca protection plan for Equair passengers
In an interview during the afternoon of 30 September with Juan Francisco Ortiz Country Officer of the airline in Ecuador, nos comentó que «Avianca ofrece un plan de protección para pasajeros de Equair directo en los aeropuertos donde ambas aerolíneas operaban. To do this, we invite Equair users to approach the 1 al 31 October to fly a day before or on the same day of the flight. Cabe indicar que estos cupos se encuentran bajo modalidad standby y sujeto a disponibilidad».
To use this protection, Users will be able to obtain protection subject to space of the 1 al 31 October (can be extended for later dates), travelers must present their printed tickets to board on available flights. Protection includes luggage 23 kilos and 10 hand, same conditions of Equair.
About passenger protection policy:
- Applies to customers with tickets or confirmed reservations between 1 and the 31 October.
- Free protection subject to space will be done in person at the airport the day before or on the same day of the flight.
- Spaces are subject to availability of chairs.
- Affected customers must present proof of their ticket or confirmed reservation.
- 23kg checked baggage and 10kg hand luggage will be allowed subject to space.
- No changes or returns apply.
Equally, within the commitment to the country, Juan Francisco Ortiz commented that there is the possibility of adding more planes and frequencies if the demand warrants it..
On the other hand, Maria Carolina Cortes Vice President of Corporate Communications of Avianca, comentó a este blog que «Avianca lamenta el cierre de Equair, since the closure of an actor always produces uncertainty and doubts in the sector, but the airline now focuses on seeking to guarantee air transportation in Ecuador so that users can travel affecting their plans as little as possible..
Regarding why Avianca carries out an action of this magnitude at no cost to the passengers, he commented.: «Es una buena práctica solidaria que existe en la industria y es algo similar a los sucedido con Viva y Ultra Air, where as Avianca we protected more than 221.700 passengers and more of them 190 we did it at no cost, generating 175 vuelos adicionales en toda nuestra red»
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