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If you previously had an air ticket with an airline for a commercial flight regular, Why can't it be used on a flight? repatriation?
In recent days several people have written by email, messages, networks and comments asking the reason why they cannot use the ticket they had previously purchased on flights repatriation that are being presented both in Ecuador As in the rest of the countries of Latin America.
Although the answer may seem very logical or simple, many people keep that question, especially because these repatriation flights, that they are not "humanitarians" as they have been wrongly calling them, They have a cost and many times, according to the economic situation of each person, can be high, especially because you pay the round trip value for a section.
Taking the opportunity to answer the question of why the values of repatriation flights are at that level, It is because airlines must cover their operating costs of an additional operation to their flights, combustible, maintenance, ground services and above all, fly in most cases on one of the sections so ferry or with few passengers, which means that they must transfer the value of the ticket to returning passengers, this as a short explanation.
Why can't I use my previous ticket on a repatriation flight??
Coming back to the main question and answering the same, They are different flights, different conditions.
Explaining this a little more, You can have a flight on airline X and the repatriation flight on airline Y, so using your ticket is not possible, since the first airline should pay or transfer what you already paid to the second airline, fact known as endorsement, but a situation that could occur on certain occasions on commercial flights, but the repatriation flight operates most of the time as a charter flight, other type of operation and conditions.
The endorsement It often occurs when airlines have alliances or agreements between them., where there may be a fare difference that will be assumed by the company where you purchased your ticket, This occurs when flights are generally canceled and the airline will look for another option to take you to your final destination., generally applying the company's own internal policies, but it is not an obligation or regulation.
In this way, If your repatriation flight were to be with the same airline that you had already purchased a ticket for, this could honor your ticket, maybe paying an extra fee for difference in value, But what if this were to become a charter operation?, is not obliged to accept your previous ticket.
Finally, other people have indicated that they cannot use their already purchased ticket because governments do not allow airlines to fly, At this point it should be noted that many airlines have completely suspended their operations and if they could fly, They would not be in a position to operate an exclusive flight for a small group of people., unless they pass on those costs, also to this group of stakeholders.
The other option, is to wait for commercial flights to resume and so, you can use the ticket you already had previously purchased.
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I have the grandfather 1 June I hope there are flights for that day or it will be my turn I kept changing the date I hope it's true I have all my children there and my husband I am here in Quito God willing I can fly as soon as possible I have been here since November and I don't even have to throw away the pot anymore
They have to normalize international flights, Airline companies have to make a serious project of protocols so that we can travel safely… I need to go home ?
It is so sad if there is something truly no one is to blame but it is also true that as human beings we should not take advantage of those most in need this moment is one of solidarity not abuse truly what we are going through we do not reflect God asks for repentance and for us to return to Him but some do not care at all understand when we leave this world we take nothing with us Let's do things for the eyes of God I am abroad I cannot return to my country with my son and I need 2700 dollars to return they think this is fair I didn't come for a walk my daughter's health was delicate God have mercy on the world we don't learn
My brother arrived from Madrid on 1 March and planned to return on 29 of the same month due to the pandemic they rescheduled the flight to 10 of April…then they changed back to 22 and then for him 22 May x last they call him and tell him that the line x la vino has closed …He has his wife and son and his job in Madrid…and he will continue to be stranded here in Guayaquil Ecuador because the embassy says that they are not a travel agency
I'm in Benifort, Spain, I'm from Bogota, I had my return on 20 March to Bogota with the airline Air Europa but I have sent them emails from here and in Colombia where I bought the tickets and they have not answered anything. My situation is already very difficult. I need to return. I have my family in Colombia.
I am in Spain ,resident in the US ,What do I do to come back, thank you
My flight is through LATAM.
Milan Malpensa- Medellín Colombia for the 3 of June , I just hope that the president will have airports at the end of May.
Hello, I have a plane ticket from Guayaquil. 18 February and until now I cannot return to Ecuador and I have my KLM flight so little I can use my ticket I have my children alone and no one helps us return
Good evening, my flight and it has been rescheduled twice already due, to the closure of the airport in Guayaquil – Ecuador. I hope there is some acquittal so I can return.
How sad that we cannot use the tickets for these humanitarian flights. Neither one thing nor the other, why these humanitarian flights seem to be very remote, we can't stand our pockets anymore, it's no longer enough to support us, and the government doesn't give a hand, it doesn't help us return to our country, and there won't be any airports to be able to travel either..
My return flight Guayaquil Bogotá London was on 21 March by Avianca and they have given me several dates, the last one 1 June and they canceled it again. They give me a phone number that no one answers. I am a resident and I am afraid of losing my cleaning job.. What I can do?
This is something unusual here, no one does anything for those who have been left stranded by the airline, my flight is through Avianca and they don't even remember the passengers who have had their flight canceled because of it.
Hello, well if I had to travel on 27 March .and my flight is suspended until 5 June let's see if we can go out. I have my husband, my children, and the government does nothing. What a shame, I just want to know when it will be possible to travel.
Good morning, I am Venezuelan, I came to Ecuador to do a week's work which was not carried out due to the quarantine and I was trapped here. I like to return to my country. How could you help me? Thank you very much.. Maria Mejas
Blanca. It would be great if they passed the ticket, I have suspended my return ticket to Madrid on 20 of March, It does not recognize Iberia "in quotes, companies never lose" I see that they have been given money for this issue, Iberia says that there is a solution only if you buy directly, and my case is not buy through agency they do not give me a solution, They should give help with what the government has given and they charge double the humanitarian flight and they say they are bankrupt because those flights are shameful if they charge double I don't understand thank you very upset and I don't know when I will return to Madrid, Because they don't open agencies, I'm stuck with the virus since 20 December I have family there, two children and my husband, thank you, I hope you solve all the cases, looking for the people, not their conveniences.
Good evening, ,,, what a shame not to receive help from the government,, My flight is in Latin and I cannot use it on a humanitarian flight.,, which does not seem to me since not all of us are in economic conditions to pay the barbaric cost that they are charging us…. children and adults cost 890 Dollars. The Government does nothing,, No one here helps us, neither the consulate nor the embassy. What a shame that our Government does not help us Ecuadorians who are stranded in foreign countries.…
Well, yes, it's strange, how the poor airlines are going to lose, yes, and the users who? This is no one's fault but they should contribute something in that sense in this situation, not that they see only their side and sell tickets with barbaric prices, for that reason many will cease to exist because of the misers that they are.…