Behind the suspensionóEquair's number of operations, LATAM Ecuador announces its protection planón for affected passengers on airline routesínea.
LATAM Airlines Ecuador informó what, from today 30 September 2023, offers its seats available at no additional cost for passengers who have tickets in Equair. This I decidedón comes after the cessation of operations announced by the airlineíline and throughés of a protection agreementón of non-profit passengers between LATAM and Equair, in response to the request of the Ecuadorian authorities to provide careón to the company passengersñía, and with LATAM's firm commitment to maintaining country connectivityís.
In conversationón direct with the airínea, Monica Fistrovic CEO of LATAM Airlines Ecuador they tell usó what «We have deployed our staff at all airports to provide the best service.ón to Equair passengers, who must approach with their ticket within the 24 hours to service pointsón at airport, si son más de 24 hours must be done at LATAM points of sale nationwide. It should be noted that they beán transferred to available seats at no cost to passengers, maintaining the allowance of one carry-on suitcase and one in the hold».
«We understand the impact on customers, passengers have a travel need and need to reach their destination. We believe in the commitment to Ecuador, so we signed a voluntary non-profit agreement to serve affected passengers and secún the need, we can evaluate increasing the núnumber of seats on flights within Ecuador»
Spaces for protectionónumber of Equair passengers will beán assigned secún seat availability on Sunday flightséI know that LATAM Airlines works in Ecuador, with the policeíaccommodation ethicsón corresponding to this agreement. In the case of passengers with nearby flights (less than 24 hours), dutyán approach Quito airports directly, Guayaquil, Coca, San CristóBal and Baltra, con míYOU 2 hours in advanceón at the departure of the LATAM flight. Passengers with flights in más de 24 hours dutyán approach the LATAM points of sale in the countryís. The flight itineraries offered by LATAM can be consulted on the página web Latam.com, In order to validate this informationón in advance.
LATAM Airlines Ecuador reiterates its commitment to maintaining country connectivityís, and is adding the necessary operational resources to allow a relocation process.ón suitable.
PolíProtection Ticksón for Equair passengers:
- Accommodate himóIt won't be possibleá accomplish, úonly in person.
- The spaces beán assigned secún seat availability on Sunday flightséI know that LATAM Airlines works in Ecuador.
- Applies to passengers with an Equair flight date between 30 September 2023 al 31 december 2023, and for those who finish their journey in theñO 2024.
- Passengers must present the original ticket for their Equair flight to access protection.ón.
- Applies to tickets of one or two vías. To maintainá the origin and destination of the original ticket.
- Applies for Sunday flightsésticos between Quito, Guayaquil, Coca, San CristóBal and Baltra (Santa Cruz).
- be allowedá 10kg hand luggage and one suitcase in the hold 23 Kg.
- Tickets do not apply changes or refunds.
- Passengers with flights within the same díto and until 24 hours, can access your accommodationón at LATAM points of sale in Quito airports, Guayaquil, Coca, San CristóBal and Baltra.
- Passengers with flights in más de 24 hours, can access their relocationón at LATAM points of sale available in the countryís.
- Passengers dutyán introduce yourself with míYOU 2 hours before the departure of the LATAM flight.
- The flight itineraries offered by LATAM can be consulted on the página web Latam.com, In order to validate this informationón in advance.
LATAM Points of Sale:
Quito:
- Renazzo Square Building, local 3. Shyris Avenue N35-174 and Sweden Street. Monday to Friday 09:00 a 17:30 hrs. Sánot yet: 09:30 a 13:30 hrs.
- Mariscal Sucre International Airport (Point of Sale) New Quito International Airport, Tababela S/N – Yaruqui Street, Quito 17107032. Monday to Sunday 00:00 a 21:30 hours * LATAM PASS services are not performed in this office
Guayaquil:
- Galería Tryp Hotel Commercial. Jose Avenueé Joaquín Orrantia. Monday to Friday from 09:00 a 17:30 hours. Sábad of 09:30 a 13:30 hours.
- Jose Joaquín Airportín de Olmedo (Point of Sale). Of. From the Américh in front of National Departures Hall. Monday to Sunday 4:30 a 21:00 hours. *LATAM PASS services are not provided in this office..
Cuenca:
- He wasíwas 9-18 and Benign Bad (Office). He wasíwas 9-18 and Benign Bad. Monday to Friday from 09:00 a 18:00 hours.
Manta:
- The Square. La Quadra shopping plaza. Local #6 Víto main Barbasquillo s/n. Monday to Friday from 09:00 a 18:00 hours.
Galápaid:
- Santa Cruz (Puerto Ayora). Of. Charles Darwin s/n. Monday to sábad of 08:00 a 18:00 hours. Sunday of 10:00 a 13:00 hours.
