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Behind the Suspension of Equair operations, LATAM Ecuador announces its protection plan for passengers affected on the airline's routes.
LATAM Airlines Ecuador He reported that, from today 30 September 2023, offers its seats available at no additional cost for passengers who have tickets in Equair. This decision comes after the cessation of operations announced by the airline and through a non-profit passenger protection agreement between LATAM and Equair., in response to the request of the Ecuadorian authorities to provide care to the company's passengers, and with LATAM's firm commitment to maintaining the country's connectivity.
In direct conversation with the airline, Monica Fistrovic CEO of LATAM Airlines Ecuador He told us that "we have deployed our staff to all airports to provide the best service to Equair passengers.", who must approach with their ticket within the 24 hours to the airport service points, if they are more than 24 hours must be done at LATAM points of sale nationwide. It should be noted that they will be transferred in the available seats at no cost to passengers, maintaining the allowance of one carry-on suitcase and one in the hold..
«We understand the impact on customers, passengers have a travel need and need to reach their destination. We believe in the commitment to Ecuador, so we signed a voluntary non-profit agreement to serve affected passengers and according to need, "We will be able to evaluate increasing the number of seats on flights within Ecuador."
Spaces for the protection of Equair passengers will be assigned according to seat availability on domestic flights operated by LATAM Airlines Ecuador, with the accommodation policies corresponding to this agreement. In the case of passengers with nearby flights (less than 24 hours), They must go directly to the Quito airports, Guayaquil, Coca, Saint Christopher and Baltra, with minimum 2 hours before the departure of the LATAM flight. Passengers with flights in more than 24 hours they must approach the LATAM points of sale in the country. The flight itineraries offered by LATAM can be consulted on the Latam.com website., in order to validate this information in advance.
LATAM Airlines Ecuador reiterates its commitment to maintaining the country's connectivity, and is adding the necessary operational resources to allow an adequate relocation process.
Equair passenger protection policies:
- Accommodation can be made, only in person.
- Spaces will be assigned according to seat availability on domestic flights operated by LATAM Airlines Ecuador..
- Applies to passengers with an Equair flight date between 30 September 2023 al 31 december 2023, and for those who finish their journey in the year 2024.
- Passengers must present the original ticket for their Equair flight to access protection.
- Applies to one-way or two-way tickets. The origin and destination of the original ticket will be maintained.
- Applies for domestic flights between Quito, Guayaquil, Coca, Saint Christopher and Baltra (Santa Cruz).
- 10kg hand luggage and one suitcase will be allowed in the hold. 23 Kg.
- Tickets do not apply changes or refunds.
- Passengers with flights within the same day and up to 24 hours, You can access your accommodation at LATAM sales points in Quito airports., Guayaquil, Coca, Saint Christopher and Baltra.
- Passengers with flights in more than 24 hours, They can access their relocation at the LATAM points of sale available in the country.
- Passengers must present themselves with at least 2 hours before the departure of the LATAM flight.
- The flight itineraries offered by LATAM can be consulted on the Latam.com website., in order to validate this information in advance.
LATAM Points of Sale:
Quito:
- Renazzo Square Building, local 3. Shyris Avenue N35-174 and Sweden Street. Monday to Friday 09:00 a 17:30 hrs. Saturday: 09:30 a 13:30 hrs.
- Mariscal Sucre International Airport (Point of Sale) New Quito International Airport, Tababela S/N – Yaruqui Street, Quito 17107032. Monday to Sunday 00:00 a 21:30 hours * LATAM PASS services are not performed in this office
Guayaquil:
- Shopping Gallery of the Tryp Hotel. José Joaquín Orrantia Avenue. Monday to Friday from 09:00 a 17:30 hours. Saturday of 09:30 a 13:30 hours.
- Jose Joaquín de Olmedo Airport (Point of Sale). Of. From the Americas in front of the National Departures Hall. Monday to Sunday 4:30 a 21:00 hours. *LATAM PASS services are not provided in this office..
Cuenca:
- Bolívar 9-18 and Benign Bad (Office). Bolívar 9-18 and Benign Bad. Monday to Friday from 09:00 a 18:00 hours.
Manta:
- The Square. La Quadra shopping plaza. Local #6 Main road Barbasquillo s/n. Monday to Friday from 09:00 a 18:00 hours.
Galapagos:
- Santa Cruz (Puerto Ayora). Of. Charles Darwin s/n. Monday to Saturday 08:00 a 18:00 hours. Sunday of 10:00 a 13:00 hours.
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