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Today I am going to tell you everything you need to know about what it is like to fly with the ultra low cost airline JetSMART on international and domestic flights.
JetSMART It is not an airline without experience and rather comes from the hand of more than 20 years of experience Indigo Partners an investment group specialized in creating airlines of this type in the world: Frontier Airlines, Volaris, Wizz Air and Cebu Pacific.
With this support, JetSmart has rapidly consolidated in the region since its founding in 2016 and subsequent start of operations in Chile in 2017, It currently also has subsidiaries in Argentina, Peru and recently Colombia.
Flying from Quito to Lima, what is it like to fly with JetSmart?
Within this growth, last 6 march 2024 I could be part of airline's first scheduled flight on Ecuador, where Quito It was the first destination in our country and it was the perfect situation to be able to tell them all the details about what it is like to fly with this airline, where perhaps the term "ultra low cost" scares many, but really it is just a way of operating so that we pay less, I will explain more in this report.
First, I invite you to see the most recent Flight Report recorded during the inaugural flight, Also available on the YouTube channel, so that you have even more information about how it is to fly with JetSmart:
Moving forward with the report, First we are going to distinguish between an ultra low cost and a low cost. The main difference between an airline ultra low cost (ULCC) and one of low cost (LCC) lies in the level of cost reduction they implement. Both seek to offer lower fares than traditional airlines, but they do it in different ways, where ultras have more aggressive cost reduction strategies and implement additional baggage surcharges, boarding, check-in and other services.
As you can see, It is nothing out of this world like flying with practically any airline today, but we must always be very attentive to read the additional costs of the services if we opt for the most basic rates.
And the security? Nothing to worry about, Aviation is the most controlled and regulated industry in the world, so security is never negotiable, and even more, when ultra-low-cost airlines have state-of-the-art aircraft, as we are going to see.
Now yes, let's see what it's like to fly with JetSmart starting with the administration of the reservation and check-in. As good low cost, Your main source of sales is your website, Therefore, it is the best way to manage your trip and how to make changes., enter passenger and other data, so if you need to modify something, Just enter with your last name and reservation code.

Pro tip: if they did not buy hand or hold luggage, In the “Manage Your Trip” section you can do so with a 50% off, so take advantage, at the airport it is more expensive.

Too, If you need to select a seat from the $10 and do not want to check-in online and prefer to go to the airport counters or like priority boarding have a value of $7.
At the beginning of the web check-in we have the option to select what luggage we want to take and the backpack or personal item or whatever the included rate includes will always be selected..
If you like a particular row or seat, you can select it, but if not, you can use the random assignment option which assigns you a seat at random.

After declaring that prohibited items are not carried, The system will now show the complete check-in, having the option to print it, download it or download the mobile version (I recommend this option and this way you don't waste paper and you don't have the risk of losing your boarding pass).
This is the boarding pass mobile version:
Let's talk about luggage, a very important point for travelers. If you purchased the most basic rate called “Light Flight”, This includes only one personal item up to 10 kilos and if you want to add a carry-on or hold suitcase, You will have to pay additionally for these values, which change depending on the time of purchase., That's why you buy beforehand, best:
| Type of luggage | During the time of ticket purchase | After the moment of ticket purchase | At the airport counter | At boarding gate |
| Backpack or personal item (In cabin) | Including | Including | Including | Including |
| Hand Luggage (In cabin) | From $27,5 USD | From $37,5 USD | From $60 USD | From $65 USD |
| Checked Baggage (in warehouse) | From $27,5 USD | From $37,5 USD | From $60 USD | From $65 USD |
| Oversized Luggage | From $37,5 USD | From $47,5 USD | From $65 USD | Does not apply |
Rates for domestic flights change and the weight of hand luggage is a maximum 10 kilos and the warehouse 23 kilos. The traveler chooses how to fly and how much to spend. There are more options how to make changes, protection in case of travel problems, pets on board and even the price setting service in case you don't want to lose the low rate you found.

Pro tip 2: JetSmart has 3 families fare to fly, If you opt for the SMART Pack or FULL Pack you will save 20%, but it will depend on whether or not you need all the additional services that they offer..
After showing up at the airport 2 hours before, I went to the check-in counter, which in the case of JetSmart in Quito is located in Zone C.

I continued with security and migration filters, I headed to boarding gate A11, where the respective opening ceremony was held with government representatives, Municipality, Quiport and the airline.

Initiating boarding for the first flight, It is worth indicating that this is carried out exclusively by groups, so I recommend getting up to line up only when your group has been called there, not before.
Let's remember the itinerary, to fly with JetSmart on this route, we will have to do it on Wednesdays, friday and sunday, The initial weekly frequencies operate at these times:
- Flight JAP7720 takes off from Lima 1:30 pm and lands in Quito at 3:48 pm.
- Flight JAP7721 takes off from Quito at 4:40 pm and lands back in Lima at 6:50 pm.

Let's talk about JetSmart planes, These are all new and state-of-the-art aircraft.. The airline has 33 planes for now in its fleet and growth. To Quito, in this first stage and as the demand develops, will operate Airbus A320neo aircraft with capacity for 186 passengers in a single class.
The A320neo CC-AWL was assigned for the inaugural flight with just 4 years since your first flight, with a beautiful Magellanic owl on its tail, unique and different detail in each aircraft in the fleet.

Now we are going to talk about the most important information and what you are most interested in knowing.. How many passengers traveled on the first day? From Lima they arrived 130 passengers and from Quito we traveled a total of 180 passengers.

Already in flight, Let's now talk about the food service., which in this airline as a good ultra low cost, it is paid.
You can download the product menu in advance from the airline's website or by using the QR code available on the plane seats..

And if you don't want to scan anything or check the website, I leave you here the menu with its prices:
Now let's talk about onboard entertainment, which is in charge of each traveler, who can bring their devices with previously downloaded content of their choice or with the digital magazine DeViaje that can also be downloaded before the flight.
Yes indeed, A recommendation is to carry the device well charged or with an additional external battery, since there are no USB connectors available.

It caught my attention that in flight, and if there is availability, You can change seats by paying in cash or card (same payment methods accepted for the Onboard Menu), from $9.

On this occasion I was able to travel by emergency exit, so if you can select that row by paying the additional value, This one has very good space between seats.. The seats are standard low-cost airline, They are pre-reclined and do not have headrests..

The flight lasted 1 hour and 51 minutes exactly and it developed very calmly with some areas of turbulence. Being the inaugural flight, A raffle was held for airline prizes among passengers, which created a very pleasant atmosphere.

In general terms, This is the experience of flying with JetSmart and it is very good for the value that can be achieved on this route (or others) and if we compare it with other offers in the region, JetSmart's overall product is industry standard.
Yes indeed, being ultra low cost, We must be very attentive to the terms and conditions of the purchased rate, know that yes we pay less, We may also have more extra charges that in other cases are not made or are lower.
Let's avoid surprises and get used to reading the fine print so we can travel more, paying less and without setbacks..
We wish JetSMART every success on this route and in Guayaquil, which begins the 1 next april.
Any additional questions? Don't hesitate to ask them in the comments or on my networks..
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Good day
I tell you that I am only going to fly with JetSMART but I have a certain disappointment because the comments on social networks are both good and bad., But it really strikes me that the good ones are about things that one would normally expect from any company regarding treatment and respect and so on., but the bad ones are very delicate cases, that they miss their flights, that they make them wait for hours, that they lose their suitcases and they don't respond to them and it's been months and they don't give them a solution and delicate things like that; At the moment I only have one thing to say: I am checking in and I am surprised that the person who is going with me and who bought the ticket at the same time cannot travel with me next to the random seat assignment., I understand that normally when you don't pay to choose a seat, you put it wherever you want, but I know that in all the airlines or in many cases I have known that they make the person you paid for the ticket at the same time travel with you next to you no matter what position. be it, and even more so seeing that there are still too many positions to put it unevenly like this.
Thank you also Nicolás for your contribution and explaining things to us about the airline.
Hello there! A pleasure to greet. Respect for the assignment of positions, being random, on some airlines, even more so if they are low cost, Passengers within the same reservation will not necessarily always go together, unless the system determines it when generating the random movement. About the other complaints, under my experience, There is no airline that does not have complaints, since there are good and bad days in any operation, I hope your flight goes great. Tell me how it's going.
Hi Nicolas!
Thank you very much for your report, quite useful and specific. We really wanted to know a little more about this airline since they do not have a physical office in Guayaquil and that made me a little distrustful.. About customer service, Do you know if they have a line in Ecuador where we can contact an operator of this airline?
I think you said you have a promotional code, it is so?
good report! successes!
Hola Esther, The discount code will be in a draw for those who comment on the video on YouTube. About your other question, not that I know, there is no direct contact telephone number.
It's a complete FUCK
For?