Rights and obligations of passengers

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Today we are going to know what are the rights and obligations that we, the passengers, we have as users of air transport in Ecuador.

I am going to share with you the updated list of the rights and obligations that air transport users must receive and comply with when taking a flight. flight in Ecuador, if you are a reader from another country, I recommend that you consult this information directly with the competent local aeronautical authority..

In another installment we review what you should receive compensation if your flight is delayed or canceled, which you can read here:

What should you receive if your flight is delayed or canceled??

Rights and obligations of travelers

Complementing the information shared above, We must also know that as users of the air transportation service, passengers have rights that airlines must comply with towards us., as well as obligations that we must fulfill, so we are going to get to know them in depth today, so that you are clear about what you should do for your next flight.

Passenger rights

As users we must receive:

• Clear and timely information on rates, conditions, validity, restrictions thereof and on any changes
  affecting the air transport contract.
• Detail of the different values ​​that make up the total price of the ticket (rights, rates, charges, applicable taxes, costs
  additional, among others).
• Facilities for purchasing tickets at different airline sales points, Travel agencies, internet, among others.
• Protection and confidentiality of personal data and information that you have.
• a document (printed or electronic ticket), recognized by the SRI with your purchase invoice, for tickets issued in the
  Ecuador.
• decent treatment, respectful and non-discriminatory.
• Clear information, truthful and timely about boarding, flight delays and changes.
• Safety information before and during the flight.
• Preferential care for people with disabilities and priority care groups.
• Refund of the cost paid for the ticket, within the 5 business days following the event, when the trip no longer has
  reason for being.
• Timely information about any flight changes, in the itinerary and in general any aspect that affects the
  agreed reservation; by the quickest means possible and at least with 4 hours before the flight.
• Receive information about compensation policies in case of delays or canceled flights.
• Be heard regarding complaints or comments about the service, expressing yourself in an appropriate and friendly manner.
• In the total value of the air ticket they will be differentiated: Detail of the different values ​​that make up the total price of the ticket (rights, rates, charges, applicable taxes, gravamen ISD, additional costs, among others)
• Discounts from 50% of the value of the ticket in all fares for people with disabilities (CONADIS certificate) and
  older than 65 years, or any other condition that the Law establishes for this type of benefits.
• Rates for permanent residents and temporary residents in the province of Galapagos, will be governed in accordance with Special Law
  (50% off); and, application of differentiated rate according to current regulations.
• Require a receipt for each piece of luggage for subsequent removal.
• Have adequate space for your hand luggage with the dimensions and weight allowed by the airline.
• Carriage of checked and hand luggage on the same flight, according to the airline's security policies.
• If the luggage does not arrive or if it arrives on another flight, so that it implies waiting for its owner, The airline must pay the
  passenger primary expenses.
• In case of damage or loss and deterioration of luggage, The passenger must make his protest to the carrier within
  of the term of 7 days, from the date of receipt.
• In case of delay, such protest must be made within the period of 21 days from the date on which the luggage, the
  things or merchandise must have been received by the passenger.
• Receive a solution from the airline for the delay, loss, theft or deterioration of luggage that has been
  delivered for safekeeping, according to the conditions of the ticket.

Obligations

Just as we have rights that protect us as users, We also have obligations to fulfill:

• Provide the airline with truthful information about personal data.
• Carefully review the conditions and restriction of the application of rates.
• Accept that the contractual relationship with the airline is specified with the purchase of the ticket and that the boarding pass is the guarantee of coverage for all obligations and responsibilities on the part of the carrier..
• Know that the itinerary changes required by the user must comply with the fare conditions applicable to the airline.
• It is the document (printed or electronic) with which the transport contract concluded between the passenger and the airline is formalized. Can only be used by the owner.
• The passenger must confirm the reservation with 24 hours in advance on domestic flights and with 72 hours on international flights.
• Do not appear in an alcoholic state or under the influence of narcotic or psychotropic substances.
• Check yourself at least:
  • On domestic flights: 90 minutes before
  • On international flights: 3 hours before
• Submit documentation in original, at the time of checkup:
  • On domestic flights: Citizenship or identity card; driver's license; passport; birth certificates for minors; birth registration for newborns.
  • On international flights: Visa, medical certificate when warranted, current vaccines (depending on the destination), passport identity card or citizenship (within the Andean Community) o blue passport for refugees or stateless people.
• Enter the pre-boarding lounges with the time indicated by the airline.
• Accept the current regulations on aviation security and airport operations in force.
• Refrain from all acts before, during or after the flight, that may violate the rights of passengers and
  flight safety. Opposite case, will be reported and delivered to the Authority without the right to any type of compensation.
• Do not carry prohibited and/or dangerous items in hand or checked baggage., considered thus by the authority
  aeronautics as: explosives, gases, flammable liquids, chemical and toxic substances, among others.
• Check your luggage personally.
• Declare the actual contents of your luggage.
• Pay at the air terminal of origin the amount corresponding to excess baggage established by the airline.
• Passengers transporting animals must do so in appropriate cages or containers and have health and vaccination certificates.; as well as the requirements demanded by the country of destination or transit.
• In checked luggage, Valuable objects or personal documents should not be included. (money, cheques, jewelry,
  electronic items, cameras, negotiable documents and other securities), Well, in case of damage, theft or loss
  thereof, The airline will not have responsibility for these, unless, before starting the flight, a declaration of value is submitted and the corresponding insurance is purchased.

Rights of people with special needs, health or disability problems

• Carriers must give priority and/or boarding facilities, to the disabled passenger or with needs
  specials and their companions.
• The air transportation service may not be discriminated against or arbitrarily denied based on their condition..
• A signage system must be in place to guide the user., and infrastructure appropriate to the needs of the
  passenger, particularly considering the displacement of people with disabilities.
• All aircraft and air terminals must have wheelchairs..
• The airline must arrange the transportation of a passenger with a disability or reduced mobility to receive assistance
  to the required services.
• If oxygen is needed, incubator, wheelchair or stretcher, must be anticipated with 48 hours on the flight.
• You can travel with assistance animals (lazarillos).
• Passengers who do not declare their disability condition at the time of boarding will not be able to subsequently demand
  facilities.

Do you think the rights and obligations of passengers are fair?? I read them in the comments and any additional questions, they let me know without any problem.

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