The Santiago de Chile Airport achieved a four-star rating for the first time, awarded by the English consultancy Skytrax, the main auditing firm in the world specialized in evaluating the quality of service of airports and airlines.
The evaluation is based on the results of a comprehensive audit carried out last March, what, according Skytrax, noted significant improvements in its facilities and services offered at the country's main air terminal, whose concession is in charge of Santiago de Chile Airport, a company formed by the shareholders Groupe ADP and VINCI Airports, who control more than 100 airports in the world, además de Management Concession.
Santiago is 4 skytrax stars
“This achievement is linked to the recognition that Skytrax has already given us for having the best airport staff in South America in the last two years and reflects the emphasis with which we work to optimize the experience., after having completed the construction of the new International Terminal and the renovation of the National. In the second half of our concession period, We are dedicated to capitalizing on infrastructure improvements through a quality of service adapted to the new and diverse requirements of our passengers and users., so that Santiago Airport is the best place to rest, enjoy, buy or work when starting or ending your trips”, explains Nicolas Claude, general manager of Santiago de Chile Airport.
The new rating, which recognizes air terminals with good overall performance in the quality of their products and services- positions Santiago among the best evaluated airports in Latin America, With Quito (5), Bogota (4) and Guayaquil (4). Worldwide, the category achieved by Santiago It is shared by some of the most relevant terminals in the world, like Charles de Gaulle and Orly (Paris), Lyon-Saint Exúpery (Lyon), Kansai (Osaka), Heathrow (London), Schipol (amsterdam), Barajas (Madrid), Narita (Such) or the Frankfurt air terminals, sydney, Zurich and Vancouver.
“Santiago Airport has changed considerably in recent years and passengers are already realizing the benefits of the investments made in both terminals.”. The Terminal 2 It represented a great advance for the experience of international passengers and it is especially encouraging to see the magnitude of the improvements that are being implemented for domestic passengers in the Terminal 1, as new security facilities, commercial development and broader improvements to the passenger environment”, said Edward Plaisted, CEO of Skytrax.
The consultancy's star system is considered a global standard for measuring airport quality. Your audits may consider between 500 and 800 aspects of the passenger experience.
The progress of the country's main air terminal responds to one of the strategic objectives of the concessionaire Santiago de Chile Airport and it was the result of a planned process that involved the formation of a quality team that detected needs and designed an action plan according to their priority., based on surveys applied to passengers and the recommendations of the audit carried out by Skytrax at the end of 2023.
in the last few months, The dealership implemented a series of improvements, as the new personalized Mobility Assistance service, which includes an APP, called Purple Door, to allow users to track their requirements. The transformation of all the lounge rooms of the hotel also began. National Terminal (T1), which will be inaugurated from the end of the year.
What's more, the company enabled digital maps, new flight screens, works of art and spaces to reinforce Chilean identity, like the gallery Somos Chile, which pays tribute to outstanding Chileans in the world and will open this month in the International Terminal.
in addition, the result reflects the contributions of all airport actors, with projects such as the expansion of Duty Free in the International Terminal and the optimization of the automatic Immigration Control totems, implemented by the PDI.
Advances in gastronomy, commerce and service
Among the aspects that supported the progress, Skytrax especially highlighted the evolution of the gastronomic offer, pointing it out as the area where the most visible progress is observed, particularly in the National Terminal (T1), whose recent improvements allowed expanding the variety and improving its presentation.
In trade, The evaluation confirmed a clear improvement in both the positioning and accessibility of the premises and the consistency of the visual standard in both terminals.. Skytrax especially highlighted the offer of the International Terminal (T2), while confirming recent progress in Q1 from the renovation of premises and a better presentation.
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