Based on the opinionón of users during the 2020, These are the best airports by Américh Latin and Caribbean in terms of customer experience. Press photo Punta Cana Airport
Airports Council International (ACI) has revealed the winners of thisñor the Airport Service Quality awards (ASQ). The awards highlight the best airports in the world according toún the opinionón of your clients.
The COVID-19 pandemic has had a major impact on the tráworld passenger traffic 2020, además of changing customer perceptions and expectations about the airport experience.
Based on the new questions related to hygiene measures toñadidas to survey questionnaire, ACI has introduced a new award: “Better hygiene measures by regionón”. There are two inaugural winners of “Better hygiene measures” and Américh Latin and Caribbean.
This award provides airports with méeverything reliable to measure the response of passengers to the new hygiene measures and recognizes the ésuccess of airports in responding to the intense attentionón lent to hygiene. The new categoryíto alsoén complements the Accreditation programón ACI Airport Health (AHA), launched theñor passed and have already received más de 275 airports.
Despite the challengeíor collecting exit survey responses (departures) on 2020, the airports of Américh latina and the Caribe They were able to collect data throughout the year.ñO, and the new categoryíHygiene allowedó airports to measure their passengers' experience with respect to safety and hygiene, crucial during this time.
Winning Airports in Américh Latin and Caribbean
- Cura International Airportçto the – Treatmentçto the, Netherlands Antilles
- Aeropuerto Internacional Daniel Oduber Quirós – Liberia, Costa Rica
- José International Airporté Joaquín de Olmedo – Guayaquil, Ecuador
- Punta Cana International Airport – Punta Cana, RepúDominican War
- Quito International Airport – Quito, Ecuador
The ASQ awards areásponsored by the technology companyíAmadeus travel agency and, is añO, have been granted 108 awards to 89 airports around the world. El programa Airport Service Quality (ASQ) It is the main medical programón and evaluationóComparison of the passenger experience at airports around the world. The ASQ Departures program measures satisfactionón of passengers in 34 key performance indicators. MáMore than half of the world's travelers pass through an ASQ airport.
ACI adaptó the rigorous quality assurance process of the ASQ awards program to ensure that the evaluationón comparative and the results of the ASQ surveys would continue to be of the mámaximum quality during the pandemic COVID-19.
