Avianca Eastá changing the seats on your family of airplanes Airbus A320, We were able to meet them exclusively for all of you.
the airínea Avianca and its subsidiaries advance in their reorganization processón, where among its objectives a new configuration stands outón of their planes, focused on densificationón what to allowá offer 20% más chairs and reduce a 13% CO2 emissions per passenger.
Densifyón that seeks to offer más seats, therefore más people can fly, spaghettién improve business results by being able to transport más charge for reductionón weight and lower fuel consumption.
Así They are the new seats
On a visit to the hangar of Avianca Ecuador on Quito, we were able to tour in detail the interior of the first Airbus A320 of this subsidiary to be reconfigured, Its about Airbus A320 HC-CRU which has 14 años since its first flight and before the change it was configured to carry 150 passengers in two classes.
This aircraft flyá initially on sun routeséstatics and it is expected by mid-year 2022 that Ecuador has 3 reconfigured aircraft.
At the moment, son 8 aircraft of the group that have been modified. In the first stage it is estimated that not all aircraft Airbus go through the reconfigurationówhere it will be keptíeven the last seats for international flights, but in the long term it will extendíto the 75 current airplanes and the prólet Avianca receive.
We start the tour knowing the new front rows, what to happenán to be called Premium, at the moment these seats are temporary, where to blocká the middle seat until production is finishedóNo. of specific seatsífigures you will haveán additional benefits such as más space and comfort.
Afterés of the first three rows, we found the Avianca Plus seats, which offer más space, reclineón and additional accessories.
Más details and informationóadditional n, in this new video:
we continue:
according to the airlineínea, más de 100 Avianca experts have worked for meás of añor in the redesign projectñO, that has had the participationón of stratum alliesémagic like: Recaro who isá manufacturing all new seats, one of them exclusive for Avianca; and, Airbus, that has accompaniedñI loved the reconfiguration processón and the new designñor from the interior of airplanes that includes the “SpaceFlex”, a mómodule that optimizes space in the rear of airplanes, combining the galleys and the baños, allowing you to increase the capacity of chairs.
Both Premium and Avianca Plus are differentiated by having red in their design.ñor and beñalized in their respective rows.
The tour continues with the Econ class zoneómica.
Seats in economy classómica come previously reclined, so they don't have a botón to do it.
Now let's talk about what máthey are interested in knowing. How will there beán even seen in memes, hereí we can see the thickness of the seats that follow a trend in the industry in búquest to optimize costs and weight of aircraft.
However, the set is más ríged than the previous, travelers noticeán the difference, although in itselfí the seat is máIt's softer than the backrest, to beá It is necessary to test them on a long flight to be able to have an objective point of view of their comfort or not, what they need to know..
The change is felt, from 150 seats to 180 it shows in the avión, but with a renewed atmosphere that makes it look moreás modern to the avión.
Regular airline travelersícompany that has been selected for its service, space and business class, to beán those who noticeún más the difference, this being the main challengeíor for the airínea, communicate to your travelers and convince them to continue flying with these changes towards a new Avianca.
¿Whaté Do you think this change? I read them in the comments.
I travel to Costa Rica. To Buenos Aires. The 6 of November 2023 the seats are the worst for long trips. It's the most uncomfortable thing in the world. I will never travel on those airplanes on long flights again.
Thanks for your input.
I recently flew to Mexico City – Bogota – Mexico City. The worst flight experience with those interiors. The truth is, I don't know what the author of this note intends., I think it plays into Avianca's hands and tries to convince the reader of the “goodness” of these new chairs. I had traveled before with Avianca, I was unaware that they had reconfigured their interiors. And the truth, I think cows, goats and sheep travel better in a truck than passengers on Avianca.. I opted for Avianca because I had flown with them years ago and it seemed like an excellent airline and it was my first choice for traveling., but I didn't expect those horrible seats, not to the detriment of human comfort or ergonomics. Of course there are other options on the market., LATAM or fly on a US airline or COPA. On internal flights, can be considered appropriate, flights of 45 minutes to an hour and a half you know perfectly well how things are going. But since Avianca is putting planes with those interiors worthy of Torquemada, the user is being abused. It reminds me of those greedy and hungry guys who offered cheap third class tickets on ships from Europe to America. The market has already said enough to Ultra and Viva Air. I wonder who's next. Vaya, that not even the Mexican Viva Aerobús has such uncomfortable interiors.
Hello John, what do i want? Absolutely nothing more than to inform based on the information that the airline provided almost ago 2 years of this publication.
Will never travel Avianca after rewading all these posts. I’m glad I saw this forum. Would rather pay more and use a better airline than this one.
Thank you for your comment.
You’re absolutely right! I traveled overseas last month and those seats are so disgraceful. I will NOT fly Avianca ever again until business class goes back into these planes. Otherwise, I refuse to fly these planes with their new “European Business Class” which I find so incredibly disrespectful, being a big guy myself, it’s not just crass, but it is also a slap in the face of those who used to fly yearly in the old business class. I will take my business to United Airlines.
Did you fly the Aviancas Boeing 787?
These are the worst seats I have ridden in Ever. I thought some spirit and frontier flights were bad for legroom and fly about 20 weeks a year for work. For 5 different flights Sat in rows 9 to 20 The reclinable seats are worse that fixed. My wife at 5’ 1” felt cramped. Sorry never will fly Avianca again
Thank you for your contribution.
Hi Nicolas, I ask you, do the plus chairs have the same space as the emergency seats?? I say in the legs, the distance between chairs
In practice, should be similar, but from what i've seen, emergency has more space, but they don't recline.
these new chairs are torture, I was on a flight from 4.5 hours and my back and waist still hurt, the chair is a hard board, with no ergonomics and it is almost impossible to hold the position without reclining,what a mess, I advise you to look for other companies to fly. Avianca is uncomfortable, lousy service and also expensive, an airline disaster.
Thanks for your input.
A shame I took a flight from Bogotá to São Paulo 6 30 of flight with those seats that don't recline, looks like sardines in a can, It's a shame I'll never fly Avianca again
Thanks Allyson for telling us about your experience..
Does 6 months travel on the route Quito Bogotá Quito, Yes, it's a short journey of an hour, they weren't uncomfortable, but it wasn't great either., they should leave those seats for flights of maximum 2 hours.
Hello Adriana, Thanks for your comment. The reality is that these seats will be on flights of up to 6 hours too.
They really are not for comfortable , the fact that they do not recline . A week ago I traveled from Ecuador to Colombia and from Colombia to New York and it is practically torture
What was the most uncomfortable thing about the seats??
I just had the most uncomfortable flight of my life on this new Avianca model. Avianca was my first choice for flights in Latin America, due to the quality of service and the southern position of Bogota.
I flew in a plus seat, believing that the fare I chose involved only luggage, rebooking without charge and front position. Reading this post, I just found out that on the same plane there were even more uncomfortable seats than mine.
It is simply unbelievable.
Talk about free market, knowing that I will go through a torture like this interferes not only in the choice of the airline, but in the definition of the destination and in the very decision to travel.
I don’t think that food on board is a must, but not serving drinking water on a six-hour flight is outrageous.
Avianca for me today is synonymous with indignity when traveling
Thank you for sharing your experience with us. Is good for everyone to know all kind of views about Aviancas service.
and the chair 11 reclines before emergency?
Hello there, usually, the row before emergency does not recline.
Not only does it not recline.. but the front seats do. And there is even less space. Biggest torture.
Thanks for your input
thank you very much for your reply.
You are welcome, a taste
How worrying to see so many negative comments about the new configuration of the 320 and a few days away from going BOGOTA-TORONTO-BOGOTA with more than 6 uncomfortable flight hours?… I will surely make a new post comment…… and worrying that AVIANCA responds in most of the comments for that there are more options on the market… but the planes follow the 100% Of occupation…. question of users or little offer of more airlines… ?
Hello, Enrique, Then, in the next few days, you will tell us how your experience was with the new Avianca seats.. Greetings from nlarenas.com, there is no one from Avianca here answering.
I have a flight from Houston to Buenos Aires in economy class for June/23.
of 367 – of 365 -of 217
Do you know if all flights are going to have seats without a recline button? ?
It's impossible to know, may or may not be on one or all flights. In your reservation you can see the type of plane assigned.
It is awful! Take a flight from CDMX to Bogota with these new seats and it's the most uncomfortable thing in the world, no leg room, the back gets tired because the seat is stiff and hard, as if that were not enough, the food is lousy, also with their XS rates, S, M and L become super expensive to travel with checked luggage. It has been my worst experience with this airline, is far from what it was before, forced to look for other options, now it costs me the same price to travel by Aeroméxico and it is much much more pleasant
Thanks for your input Roman..
Hi Nicolas, for a trip of 4 hours do you think the economy chairs are comfortable enough?
Depends on several factors, from your height and even if you have some physical complication for example, but overall, you shouldn't have any problems.
They come pre-reclined? How many degrees? 2?
It is a shame. Not even office chairs have that little recline
Thinking from the passenger's point of view, It is something that is becoming more common every day in the world.. If you want more recline, there are more options on the market, that's the good thing about free competition.
The truth to avianca was one of the best airlines, But when they began to think more about profits and putting cargo on the planes than about the customer and their comfort, I do not recommend nor will I use this airline again, that strategy of placing deplorable chairs and their flight attendant service without any customer service, let's wait until when it will give you results think well before buying your international flights with avianca again because more than 3 hours is those chairs is inhumane.
Thanks for your comment, Have you tried these new chairs??
the truth took a trip from bogota to mexico 4 hours and a half and those super uncomfortable chairs, and high prices. Too bad because before Avianca had good services and they deteriorated it and more for international flights where these planes are seen for flights of no more than two hours at most.
Thanks for your input.
Totally agree, I am now on the plane and I do not plan to fly with avianca again. I never thought to say it but it seems that now Spirit offers more comfort to its passengers 😵
I totally agree. For long flights the experience is disastrous. I will never choose the one I always believed to be the best airline again. Disappointed 100% of avianca both in the comfort and in the friendliness of the personnel that characterized them. In addition, the price relationship with other airlines is very noticeable., from Argentina almost doubles the price with respect to the others and then to fly to the final on a low cost flight, I prefer to pay a lot less money.
Thanks for your input.
Good day, how true it is that the executive class on the route from Colombia to Europe has massages in the seats?
Is not true.
thanks for the tour. Could you provide us with the measurements such as the width of the chairs and the distance between rows of each class?? Thanks!
nice mike. You know I don't have that information, It's a very good question.
It would have been cheaper to put Transmilenio chairs…..
oops….the truth….these chairs seem horrible to me. we always chose avianca for its superior comfort and entertainment & service. but these ironing tables are not 😔.
you already tried them?
I always travel on business and the truth, although I played the previous configuration of chairs, as for the service, telephone customer service, a bot called vianca, service at the airport in colombia and the united states, the decline is noticeable, for the first time in many years I will let avianca pass by, I didn't care before 100 O 150 dollars more, I gladly paid them, just for traveling on avianca… but I'll give up for others… adios tumi, goodbye ferragamos, black, Chestnut, Red…
I arrived here after purchasing a business/first class flight MDE- MIA-JFK, the truth, I never ever thought of switching to avianca until November 2021, business class doesn't even reach a delta premium economy, us airways, jet blue o virgin america; what a mess. Goodbye avianca with the pain of my soul and I hate you vianca, what a bad and unpleasant service… Ahhh and by the way avianca, Air europa business class de una low cost is supreme, learn a little.
I hope that avianca company ends, They should think more about the comfort of the users. What will happen in the future? I will never ride a plane locally again, I prefer on a bus, they are better and much more comfortable. that the journeys are long? and, there would be no problem.
The decision is up to the user, time is also money 😏
that's true, but for those of us who came to work immediately after an international flight, the waiting time, discomfort due to poor service, the narrowness, receiving a juice box with a mini sandwich, an uncomfortable chair, wastes more time, because to recover from a trip and arrive fresh at a meeting… it's not worth it. and they pay more than 1100 dollars for comfort, but the opposite is received, that wastes time with the courage that one spends to fight for the poor quality of the service, plus the recovery time of the mood and the energy to work… I think your report is interesting, but you look like the PR of the company.
Hello Maria, I appreciate your comment, but the purpose of this report is to show in a neutral way the new entries, if the service has gone down, if they are not comfortable, whether the cost is high or low, that is already the decision of each traveler, in the end, the options in the market exist and that is the good and interesting thing, that each one can choose where to fly and what service to receive for what is paid.
Now they even charge you for breathing inside the plane and with those seats it is torture to travel long distances .
Thanks for your input Dave..
Mmmmmmm
What do you think?
Mmmm, there are other options and you say so
You are wrong if I know the Emirates perfectly but you are mentioning bigger words, for national and short flights so that so much paraphernalia here in Colombia. In short, I am not going to enter into controversies because I do not like them., but whoever likes it knows and whoever wants to live in his own thing should do it, as out there you say that there are other airlines to choose from. If these days I will know the famous chairs.
good flights!
I have traveled many times, i did it in first class, business and economy class, the seats are the same as if there is more space it is true but
Depends on the airline, and it surprises you to say that an Emirates first class has the same seat as economy, that does not happen. In which airlines did you see the same seats in first class as in economy?
what a pity it would be necessary to use other airlines that offer better comfort
that's the good thing, there are options for all tastes and budgets.
A disaster. I have flown a lot. There is no airline that has more uncomfortable seats. A shame.
I never thought that even in the seats, the avianca company was going to discriminate against people. So sad.
why do they discriminate?
How can you not see the classification of the seats, they talk about it and say “what discrimination”.
having several categories of seats is discrimination? So all airlines are?
Yesterday I traveled on the HK5320, that belonged to Viva Air and its chairs were modern but hard and did not recline.
The worst thing was that I was going to CTG and we were diverted to Barranquilla, because the president was in CTG.
An hour flight turned into 4 hours. They did not have the chairs where to connect the cell phone either, to recharge.
I think that to fill more, Avianca lost a lot!
So that plane doesn't have the new seats, because now they do have USB.
El HK 5319 and HK5320 before they were from Viva Air and they left them the same chairs, worse than these new ones that Avianca put in. What I criticize Avianca the most is its lousy customer service and that they promise what they do not fulfill since it does not only apply this configuration of seats for domestic flights, I have already seen flights from BOG to MIA with such configuration, are minimal 3 hours sitting in a chair without reclining and with very little leg room.
Initially it had been reported that it was only for domestic flights, but it was only initially, now it will be for the entire Airbus fleet 319 and 320 from Avianca, bone that for all flights.
I understand that it saves a lot of costs compared to the previous ones but I always wanted to fly in avianca because of its unique and pleasant interior with recline and screens, When I finally get to Cuenca I get too excited to try them but maybe I'll have to fly in these seats, The truth is they are very modern and elegant but I still prefer the old ones, I do not think they are bad but I do not see them as comfortable and I think it was not so necessary to change them so much but I hope that there is approval from the people and that they are well received. Thank you for this interesting post and for keeping us up to date..
if you fly now, the safest thing is that you get the previous seats.
with this change in the configuration, people who have long legs, we are going to travel uncomfortably, what a pity we would have to use another airline
that's what's important, that there are options in the market, for the benefit of the user.
Pity. Avianca in its desperation is getting into the race to the bottom of the barrel. Then soon trips from 6 hours to Chile are going to be in such bad chairs, non-executive for frequent flyers, and it does not surprise me that to save money they continue with their theme that there is no entertainment (How would it be that the great "plus" of premium chairs is that they have a place to put a tablet). The sad thing is that in Colombia there is no alternative, something that Avianca takes advantage of because they know that apart from the low cost there is no one.
Hi Frank, in Colombia there are many options: GCA, Avianca, LATAM, Viva, Wingo, Satena, EasyFly y pronto Ultra Air.
With so many negative comments and in a few months to travel with avianca😬. My question is if I sit down before a bath (last row) seat k22 787-8 that seat can be reclined?
Hi C., that seat is usually pushed against a wall, so it doesn't recline.