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For the third year in a row, the LATAM Group was recognized with the highest rating in the global airlines category of the APEX Ranking 2025, the “Five Star Global Airline” by the passengers.
It is worth indicating that, This nomination is based exclusively on passenger comments and evaluations, collected through the association of APEX with TripIt® by Concur®, the best-rated travel planning app in the world.
For this version 2025, Passengers rated nearly one million flights and more than 600 airlines, considering different aspects such as the comfort of the seats, cabin service, entertainment on board, gastronomy, airport lounges (VIP lounges), and connection WiFi, among others.
LATAM with 5 stars as the most valued by passengers
“It is an honor to receive, for the third consecutive year, the recognition of our passengers with the distinction of 5 stars of APEX. This reflects our commitment to continue offering excellent service on every flight.. It inspires us to continue improving every detail to provide a unique and unforgettable experience to all those who choose to fly with us”, said the vice president of Customers Latam Airlines Group, Paulo Miranda.
One of the highlights of LATAM it is the experience on board, which includes several services that contribute to ensuring that passengers have not only a comfortable trip, but also entertaining and pleasant. Among these are the renovated and comfortable airplane cabins, with ergonomic seats recognized throughout the region.
On the other hand, passengers have entertainment alternatives for all tastes, hosted on the platform LATAM Play, which has the largest and most exclusive content library in Latin America, with a wide selection of more than 240 movies -including Disney+, Paramount+ y Max-, 740 television programs and 1.500 music tracks; as well as a variety of options ranging from educational and wellness content to original content showcasing regional artists. In the specific case of Brazil, passengers can enjoy popular live television channels such as GloboNews, Multishow and Globo.
In terms of connectivity, LATAM implement Free WiFi for clients LATAM Pass on domestic and regional flights, service that in Peru is close to 70% Narrow body fleet, in Brazil covers the 100% of the fleet, while in case of Chile has already surpassed 60% of the aircraft.
Gastronomy in flight is another of the attributes that passengers value, such as courtesy service on domestic routes and unique prescription program for long-haul flights, “Flavors that transport”, that places emphasis on the cultural-gastronomic heritage of South America, led by emerging female chefs representing regional cuisines on board.
permanently, LATAM analyzes passenger preferences and performs segmented actions according to each passenger, this with the aim of improving trips and delivering a personalized service, both on board and on land, which has resulted in teams prepared and continuously and actively listening to customers.
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