What is it like to fly with Arajet?

Flying arajet as it is experience food service boeing planes 737 max flight flights destinations routes santo domingo dominican republic

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Today I am going to tell you what it is like to fly with the low cost airline Arajet to and from your base in Santo Domingo on Dominican Republic.

I was able to fly with the newest Dominican airline, on two of its routes that connect to and from Santo Domingo, the hub that this airline is creating little by little and that it seeks to consolidate in a short time.

After starting operations in Ecuador last november, I was finally able to fly with this low-cost airline that currently operates twice a week in Quito and Guayaquil triangulating with the Airport of the Americas, so I am going to tell you everything you need to know about the experience flying with Arajet.

What is it like to fly with Arajet airline?

First of all, let's talk about the fact that I didn't make a single flight., but they were two different routes in which I was able to experience first hand what it is like to fly with Arajet, the first flying from Quito and the second flying from Santo Domingo hacia Sint Maarten.

Based on this experience, I am going to share useful information for your flight with this airline., more details that you should know first hand if it is the first time you fly under the model low cost.

To start this guide / Flight Report We are going to start with the first leg of the flight between Quito to Santo Domingo with a stopover in Guayaquil, which has a very special surprise, so you should see it complete:

To start with all the information I prepared for you, let's talk about check-in with Arajet. This airline offers two options: online or at the airport. Yes indeed, take into account that the check-in at the airport will have a cost if your rate does not include this service, so it is important that you do it previously from 48 hours before the flight.

  • Pro tip: if the online check-in gives you an error and does not allow you to advance in the process after entering your reservation code, take a screenshot and take it on your cell phone as a backup showing the error, so they will not charge you the additional value for check-in at the airport.

Now we are going to talk about something very important and that we must take into account so as not to have budgetary setbacks. We must understand that Arajet is a low-cost airline and logically, Your lowest rate does not include major benefits other than a personal item of up to 6 kilos.

arajet Boeing 737 MAX cabin passenger cabin
All flights are made on Boeing 737 MAX and this is how its modern interior looks in the passenger cabin.

In this same field, We must now indicate that if you purchased the lowest rate called "promo or Smart" it does not include a carry-on suitcase nor suitcase in hold, If you want to travel with these items, you can do so by purchasing the Comfort or Extra rate, but you can also purchase it separately with these prices:

  • hand luggage from $39.99.
  • First baggage in hold from $24.99.
  • Second checked baggage from $44.99.
  • Third baggage in hold from $79.99.

Why do I say since? Take into account that these values ​​are the ones you pay when you buy your ticket, so if you do it later when you check-in, by call or at the airport, all these prices will increase. Example: the first suitcase goes to costa $70 if you do it at the airport. Take into account that each piece of luggage is 20 kilos and the hand until 12 kilos.

arajet flight quito guayaquil santo domingo report how it is to fly
Descending to Santo Domingo from Guayaquil.

Keep in mind that there are maximum sizes and weights allowed for hand luggage and hold, so you must be clear about it so as not to have setbacks at the airport with additional charges.

arajet check-in
Boarding our second flight to Sint Maarten or Saint Martin from Santo Domingo.

Once we pass filters we go to the departure lounge, where we will wait for the boarding to begin, that in the particular case of Arajet is done in no specific order, but rather all travelers are invited to board when they are ready to do so.

At this point comes another peculiarity of flying with an airline low cost, Depending on the airport you are in, you could have up to three different types of boarding and in my case I experienced all three: sleeve approach, by bus or even walking.

boarding arajet flights flight
The advantage of boarding by bus is having a wonderful view of the platform and being able to do some spotting.

I was able to experience all three boarding processes (Quito in sleeve, Santo Domingo by bus and walking in Sint Maarten), so keep this in mind so you don't get a surprise. Personally, doing it by bus or on foot seems like a great experience to be able to admire planes and take several photos of the airport..

Before moving forward and talking about the service on board, I invite you to see the Flight Report from Santo Domingo to Sint Maarten, the obligatory destination for aviation lovers:

As you have seen in the different flight reports, the airline does not offer included in any rate the free food service that a traditional airline could do, but calm, you will not starve. Arajet on its flights has a paid food menu called Comida pa' picar, in which from $2 dollars onwards you will find coffee, tea, snacks to sandwiches.

onboard service food food options flights arajet airline
Here you can see some of the prices of the airline's sales menu.

Pro tip 2: ask the cabin crew if your flight is the last to Santo Domingo, since if so, the sandwich and drink combo will be even cheaper.

Continuing with our informative report, It is key to tell you here about the entertainment on board. At the time of this flight, the airline does not have individual screens or WiFi for streaming or browsing, but it does have USB ports and plugs to keep your device charged and you can take your previously downloaded content yourself. Don't forget to bring headphones or turn on subtitles so you don't disturb others.

fly with Arajet It was very interesting and you get what you pay for very fairly, The crew is very friendly, always with a smile and they have details that generate empathy towards the airline, such as background music., being this Caribbean Dominican who puts a pleasant tone on the fly and allows you to get in shape Caribe even before reaching your destination (I also liked that many announcements to passengers are already automated for the different stages of the flight).

arajet boeing 737 max cockpit cockpit
View from inside the cockpit of the 737 MAX.

The airline's growth plans are becoming known little by little, where they seek to turn Las América Airport into a hub, allowing to increase the demand on their flights than in the case of Ecuador and Sint Maarten average the 70%, but that will undoubtedly grow when more connection options are activated for these destinations.

Gallery

I close the flight report thanking Arajet for their support and collaboration to be able to make these lines and to the crew of each of the flights for all the good vibes.

Did they fly with Arajet? Tell me what you thought of the experience in the comments.

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16 comments on “What is it like to fly with Arajet?”

  1. Jose Maria Gianelli

    Hello there,I plan to travel from Montreal to Buenos Aires in AreaT.quisite to know in the seats there is some entertainment such as television or wifi since the trip is quite long. Thank you for the info.

  2. I have a doubt, what is the currency? that of the day or take as reference the change of the 1st day of the month? what I change is taken as a reference?

  3. Don’t fly with Arajet. It’s cheaper for a reason. They lost my luggage and then tried to make me pay to check-in my luggage after I got it when my ticket comes with a check-in bag. They kept insisting I need to pay them $100 until I showed them another booking receipt in my email even though the first receipt I showed them already says it comes with it. This was Santo Domingo airport, some employees are super nice and helpful but the one I dealt with at the counter and the supervisor clearly didn’t know what they were doing but the worst part was their attitude insisting I didn’t pay when in the end, they realized I did.

  4. I plan to travel to Santo Domingo in a few weeks, Your review was super useful to me because I just saw a promotion for Arajet, but it is a new airline and I had some distrust at first. Thank you so much!

    Greetings from Guayaquil.

  5. Alma Holovatuck

    THEY LOST MY BAGGAGE AND THEY DONT GIVE ME AN ASWER. They told me they are going to send an answer today but they didn’t. Im waiting for contact them but it’s impossible. I need my things back with me.

  6. THIEVES!
    On September 13th, my wife and I was heading to Dominica Republic to celebrate a wedding. I checked into my flight via online prior to heading to the SJO airport. Upon arriving 4-6 late the representative refused to check my luggage in (1 hour prior to the flight). After requesting to speak to his manager, she (the manager refused to speak with me) and my wife and I was denied from boarding our flight. The next flight being 2 days later, I was offered to opportunity by the rude representative to change the reservation to that flight. I declined as getting to the wedding ASAP was the main priority. We called Arajet customer service, all day, finally a representative advised my wife we would get a full refund due the matter within 10-15 business days. That time went and no refund, so we followed up, only to be advised that nothing was done, and they (Arajet) will only refund the taxes on the tickets! We requested numerous times to speak or have a manager contact us however each request was declined.
    Not only we where inconvenienced and incurred costs for this matter, the airline did not once apologized for their staff behaviour (calling airport security on me, accusing me of taking a picture of him) but they didn’t even do the right thing by refunding us our $800 CAD. On a scale of 1-10, This airline gets at ZERO for customer service. They lack integrity and accountability! As a business owner myself, do you the right thing by your customers because it’s the right thing to do. Both the Representative at the check-in counter and his manager should be FIRED! Employees like this can and will sink any company’s reputation swiftly.