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Avianca and Lifemiles announce their new Insignia Check-In in the El Dorado Airport and the renewal of its two Salas VIP Diamond.
As part of the investment greater than $800 million dollars announced for 2025, which contemplates the strengthening of the fleet, service improvements and new routes business class, Avianca and its LifeMiles loyalty program announce the opening of three new spaces for premium travelers at Bogotá's El Dorado airport. These areas will expand the service offering and increase comfort with personalized attention during the second half of this year.
Elite members and premium travelers will have the exclusive Insignia Check-In, a preferential space designed for the attention of Insignia passengers and members Diamond y Concierge, who will receive personalized support through specialized agents from the beginning of their journey, with luggage reception, changes or adjustments in itineraries, program inquiries, upgrades, among other benefits.
further, Avianca and Lifemiles have invested in the renovation of the Lounge's infrastructure Avianca Diamond International and the opening of the new Room Avianca National Diamond in El Dorado, spaces created to offer greater comfort, exclusivity and a premium experience at every stage of the trip.
“We continue to move forward to offer the best product to our customers., with an absolute focus on your experience. Each stage of the journey must be transformed into a unique moment, That is why we strengthen our proposal for premium travelers and Elite members, providing them with more comfort and exclusivity from their arrival at the airport to their final destination. The new Insignia Check-in experience, the opening of the new national Diamond VIP Lounge and the remodeling of our International Diamond VIP Lounge in Bogotá, They are a sign of our constant commitment, advance by and for you, always offering exceptional service”, said Jaime Manso, Senior Vice President of Loyalty and LifeMiles at Avianca.
Badge Check-in Experience: Beyond the traditional checkup
Located at the airport The Golden, This new service is designed exclusively for Insignia travelers and Diamond and Concierge members.. With personalized attention, Insignia Check-in will offer:
- Dedicated support: Specialized agents who guide travelers from their arrival.
- A single point of attention: A fast and fluid process for all needs.
- Premium hospitality: A service that exceeds the expectations of a simple checkup
New VIP rooms in Bogotá: Renewed comfort and exclusivity
- The new national Avianca Diamond VIP lounge in El Dorado will offer a premium experience that combines technology, art and relaxation. From the lobby, travelers will enjoy a multi-sensory experience with art exhibition, olfactory atmosphere and a library with works by international artists. What's more, It will have two relaxation areas and a rest area, that will allow you to disconnect.
- For his part, The renovation of the Avianca Diamond International VIP lounge in Bogotá will have a focus on exclusivity and design. Inspired by Colombian geography and mountains, This new space will highlight the coffee tradition within your gastronomic experience., combined with an offer of soundproof cabins for work, spa zone, among others.
These new services are integrated into the network of 11 Avianca VIP lounges in the world, expanding our offer of premium services so that each traveler's experience is more comfortable and exclusive.
